Faleolo International Airport (APW)

Common Complaints

• Lack of Air Conditioning: Outside of security areas and in check-in, the lack of air conditioning can make conditions uncomfortable, especially in humid weather. Only the departure lounge and the Polynesian Airlines Business Class lounge are air-conditioned.
• Cleanliness of Landside Toilets: Landside toilets have been described as "derelict and filthy." Even baby changing rooms have been found in a dirty state.
• Security Issues and Confiscations: Some travelers have reported aggressive and rude security personnel, with instances of unwarranted confiscation of items, including compliant batteries and under-limit liquids, sometimes suggesting theft.
• Overpriced Airside Offerings: The cafe and duty-free shops airside are sometimes described as overpriced, with duty-free products being more expensive than at other international airports.
• Limited Lounge Facilities: While a lounge exists, it may be cramped and sometimes unavailable for certain airlines or walk-ins. There are no lounge facilities for premium passengers other than a government lounge for VIPs.
• Occasional Slow Immigration/Baggage Claim (Historical): While some reviews highlight efficiency, others have experienced slow immigration and baggage claim processing, especially during peak times or due to disorganization.

Overall, Faleolo International Airport appears to be an airport in transition, with recent investments aimed at modernizing its facilities and improving passenger experience. While positive aspects include friendly staff and increasingly efficient processing, consistency in cleanliness and a need for improved, transparent security procedures remain key areas for enhancement. Travelers should be aware of potentially limited air conditioning and consider pre-booking airport transfers for convenience.