Tocumen International Airport (PTY)

Common Complaints

• Inefficient and Redundant Security Checks: Travelers frequently report multiple, often illogical, security checkpoints, sometimes right at the boarding gate, leading to confusion and the confiscation of liquids purchased in duty-free.
• Poor Signage and Navigation: Wayfinding within the airport, especially between terminals and for domestic flights, is consistently described as poor, leading to long walks and missed information.
• High Prices and Limited Food Options: Food, drinks, and retail items are considered exorbitantly expensive, and the variety of food options, particularly in Terminal 2, is limited.
• Subpar Cleanliness and Amenities: Terminal 1 is often described as older and less well-maintained, with issues like dirty bathrooms and a lack of soap. Common complaints include a scarcity of functional power outlets, non-working water fountains, and uncomfortable seating.
• Rude and Unhelpful Staff: Numerous travelers report negative experiences with airport staff, including security, airline personnel, and immigration officers, describing them as apathetic, rude, and unhelpful, often with a strong attitude and difficulty communicating in English.
• Limited and Costly Wi-Fi: Free Wi-Fi is typically limited to 30 or 60 minutes, with paid options being expensive.
• Long Wait Times for Security and Immigration: While unpredictable, wait times for both security and immigration can be significant, sometimes exceeding 45-55 minutes.
• Confusing Baggage Claim for Connections: Passengers arriving in one terminal (e.g., Terminal 1) might be directed to collect bags in a different one (Terminal 2) without clear communication from the airline or airport.
• Parking Challenges: Long-stay parking is available but is a kilometer from the terminals, requiring a shuttle service that runs every 30 minutes, adding significant travel time. Terminal 2 parking is intended for short stays (under 4 hours) and can be costly for longer durations.

Despite its role as a major regional hub, many travelers find Tocumen International Airport to be a frustrating experience due to its operational inconsistencies, high costs, and issues with facilities and staff. It is often recommended that travelers allow ample time for connections and be prepared for potential inconveniences.