Monterrey International Airport (MTY)

Common Complaints

• Cleanliness and Maintenance: Several recent reviews highlight issues with the airport's cleanliness, describing floors, chairs, and bathrooms as dirty. Some areas appear to require visible maintenance.
• Uncomfortable Seating and Lack of Amenities: Many travelers report uncomfortable seating with armrests, making it difficult to rest during delays or layovers. There is also a perceived lack of charging stations and dedicated sleep areas.
• Poor Wi-Fi Connectivity: The airport's free Wi-Fi is frequently criticized for not working well.
• Confusing Signage and Terminal Navigation: First-time travelers may find the airport, particularly Terminal A for arrivals, confusing due to a lack of clear signs. Connecting passengers may also need to pass through security again. There can be confusion regarding domestic and international baggage claim in Terminal A due to a lack of separation.
• Security and Customs Issues: Security screening can be slow at peak times, and staff service is sometimes perceived as unfriendly. There have been alarming reports of items being stolen from luggage during security checks, particularly in Terminal C. Some travelers have also reported strict or unpleasant interactions with customs and immigration personnel, including thorough ID checks and questions. Long aisles to baggage claim without moving walkways can also be exhausting.
• Limited Retail/Food Options (Early Hours/Specific Terminals): Early in the morning, stores might be closed, and Terminal C, used by low-cost airlines, offers only basic facilities and a limited number of stores.

Overall, Monterrey International Airport appears to be a functional regional airport with some modern facilities and efficient aspects like immigration and specific parking services. However, it is hampered by inconsistencies in cleanliness, outdated amenities, and notable concerns regarding security and staff demeanor, particularly in certain terminals. Travelers should be prepared for potential navigational challenges and consider off-site parking options with good shuttle services.