Norman Manley International Airport (KIN)

Common Complaints

• Lack of effective air conditioning: The most frequent and significant complaint is the inadequate or non-existent air conditioning, making the terminal uncomfortably hot, often described as a "sauna."
• Limited seating and food options in general terminal areas: Outside of the lounges, there are often complaints about a scarcity of comfortable seating and limited food and beverage choices, especially near gates.
• Outdated facilities and infrastructure: Despite ongoing renovations, some areas are still perceived as outdated, and there have been historical issues with the condition of arrival areas.
• Inconsistent staff professionalism: While many staff are lauded, some travelers have reported unprofessional or unhelpful attitudes from certain airport employees.
• Potential for long queues (historically): While recent improvements aim to reduce wait times, past experiences cite long waits for immigration, and general recommendations still suggest arriving 2-3 hours early for international flights.

Norman Manley International Airport is actively undergoing a major development project until 2029, which aims to modernize the facilities, including improvements to cooling infrastructure, restrooms, and overall passenger experience. While travelers appreciate the cultural elements and the efforts to improve efficiency and cleanliness, addressing the consistent issue of terminal comfort due to heat remains a crucial area for enhancement to significantly boost overall traveler satisfaction.