Las Américas International Airport (SDQ)

Common Complaints

• Long Security and Immigration Wait Times: A recurring issue is congestion in immigration, leading to long waiting lines and frustration, particularly during peak hours or for connecting flights. Security checkpoint wait times can also be significant.
• Unfriendly and Uninformed Staff: Numerous reviews mention rude, unhelpful, and unprofessional airport and customs employees, with some travelers reporting instances of staff being uninformed, dishonest, or aggressive. Transit passengers, in particular, face difficulties with staff, sometimes being forced to leave the secure zone.
• Lack of Free Drinkable Water/High Prices: Travelers frequently complain about the absence of water fountains and the high cost of bottled water ($5 USD). Airport prices in general for food and souvenirs can be on the higher side.
• Issues with Baggage Claim and Transit: Delays in baggage claim and technical difficulties with carousels have been reported. For transit passengers, the transit desk may have limited hours, leading to the need to collect bags and clear immigration, even for those with lounge passes.
• Aggressive and Unnecessary Security Checks: Some travelers have experienced multiple, seemingly redundant passport and boarding pass checks, and report feeling unsafe due to questionable security practices, including alleged solicitations for money.
• Limited Seating and WiFi Issues (Landside): While some report ample seating airside, landside areas can have limited comfortable seating and can be noisy. While Wi-Fi is available, finding working outlets to charge devices can be challenging.
• Transportation Monopoly and Cost: Taxis outside the airport have a monopoly, and there are no public buses directly from the airport into the city (requiring a 15-minute walk).

Overall, Las Américas International Airport offers a physically modern and well-maintained environment, but traveler satisfaction is significantly impacted by inefficiencies in immigration and security, coupled with inconsistent and often negative experiences with airport staff. Travelers are advised to arrive well in advance, especially during busy periods, and be prepared for potential delays and less-than-ideal customer service, particularly when transiting.