Punta Cana International Airport (PUJ)

Common Complaints

• Long Immigration and Security Queues: Despite some positive experiences, many travelers report excessively long and slow-moving lines for passport control, particularly during peak times, with waits sometimes exceeding an hour. Some travelers mention confusion and disorganization at security and immigration checkpoints.
• Lack of Air Conditioning in Some Areas: A recurring complaint is the "unbearable heat" in certain areas, particularly the passport control hall, with inefficient or non-existent air conditioning.
• Baggage Claim and Porters: Waiting for luggage can be a lengthy process. Travelers also frequently mention porters at baggage claim who are eager to assist and expect tips, which can be an annoyance if not anticipated.
• Staff Professionalism and Communication: Some reviews cite unhelpful and unprofessional staff, especially regarding flight delays or cancellations, with a lack of clear communication.
• Absence of Jet Bridges: A notable inconvenience mentioned is the lack of jet bridges, requiring passengers to deplane onto the tarmac and often take a bus to the terminal, which can be problematic in bad weather.
• Overpriced Food and Duty-Free: Food court options and duty-free shops are often described as expensive.

Overall, Punta Cana International Airport has made strides in improving its facilities and services, with many travelers enjoying smooth transit. However, potential issues with long queues at immigration and inconsistent air conditioning remain significant concerns for some, especially during peak travel periods. Utilizing private transfers and considering the VIP service can significantly enhance the arrival and departure experience.