Dalaman International Airport (DLM)

Common Complaints

• Exorbitant Prices: The most consistent and widespread complaint is the extremely high cost of food and beverages, with items like water, coffee, and fast food meals being significantly overpriced.
• Rude and Unhelpful Staff: Many travelers report encountering rude, aggressive, and unhelpful airport staff across various touchpoints, including security, check-in, and general customer service.
• Disorganized and Excessive Security: Passengers frequently mention multiple, often chaotic, security checks (up to three before boarding), with reports of staff being overly aggressive or intrusive during searches.
• Poor Wi-Fi Connectivity: Free Wi-Fi is often limited to 30 minutes, requires a passport scan, and is sometimes only accessible at specific kiosks or in the check-in area, with no Wi-Fi available on arrival.
• Inadequate Seating and Facilities: Complaints include a lack of sufficient and comfortable seating, often consisting of uncomfortable wooden benches, particularly at gates, and sometimes dirty or insufficient toilets.
• Long Queues and Disorganization: Travelers frequently experience long queues at check-in and throughout security, contributing to an overall sense of disorganization.

Overall, while Dalaman International Airport has a modern facade, the traveler experience is largely marred by its perceived exploitation of tourists through high prices, coupled with issues regarding staff demeanor and inefficient security procedures. Travelers are advised to be prepared for these challenges, especially regarding costs, and to consider private transfers for a smoother experience to and from the airport.