Antalya International Airport (AYT)

Common Complaints

• Exorbitant Prices: Food, beverages, and duty-free items are consistently reported as extremely expensive, with some items deemed poor quality, leading to feelings of being "robbed".
• Overcrowding and Inadequate Seating: Departure areas, especially in Terminal 2, are frequently described as severely overcrowded with insufficient and often dirty seating, forcing people to sit on the floor.
• Rude and Unhelpful Staff: Many travelers encounter staff described as rude, disinterested, unhelpful, or experiencing language barriers, particularly within security and check-in areas.
• Multiple Security Checks: Passengers often express frustration over having to go through multiple security checks (up to three) before reaching their gate, including a pre-screen, main security, and sometimes another at the gate.
• Paid Wi-Fi: The lack of free airport-wide Wi-Fi is a recurring complaint, as travelers often have to pay for internet access.

Antalya Airport is undergoing significant expansion to accommodate its record-breaking passenger numbers, with an aim to increase annual capacity to 82 million by 2025. While arrival procedures are often efficient, the overall departure experience is frequently marred by high costs, crowding, and staff issues, suggesting that while the infrastructure is improving, the passenger experience in departures remains a significant challenge for many.