Bergerac Dordogne-Périgord airport (EGC)

Common Complaints

• Excessive Immigration/Passport Control Wait Times: This is the most significant and frequent complaint. Due to insufficient staff (often only one or two officers), queues for passport control can stretch outside the terminal and lead to waits of 45 minutes to over 1.5 hours, especially if multiple flights arrive simultaneously.
• Limited Terminal Facilities and Seating: The airport is very basic, with minimal seating, especially past security. The departure "lounge" consists of small rooms, and food/drink options are restricted to a small cafe/bar landside and a few vending machines airside.
• Poor Arrival Experience (Baggage and Facilities): The arrival "hall" is often described as a basic "shed" with no conveyor belts for luggage, which is instead placed on a rolling rack or table. There are also reports of no toilets airside in arrivals during delays.
• Inconsistent and Expensive Transportation: While car rental is good, public transport (buses) can be infrequent, and taxis are often cited as unreliable, expensive, and sometimes difficult to find, with some reports of drivers charging exorbitant prices.
• Slow Check-in Process: Some travelers report slow check-in procedures, with one person handling flights and an overly zealous security process for carry-on bags.

Overall, Bergerac Airport is best suited for travelers who prioritize proximity to the Dordogne region and plan to rent a car. However, those relying on public transport or taxis should be prepared for potential difficulties and be aware of potentially very long waits at immigration, which significantly detract from the overall travel experience, particularly on arrival.