Burgas Airport (BOJ)

Common Complaints

• Long Queues and Wait Times: Passengers frequently report chaotic security experiences, long queues for check-in, security, and passport control, particularly during the summer season. These waits can extend to an hour or more, sometimes in overcrowded, overheated rooms.
• Rude and Unhelpful Staff: Many reviews criticize airport staff, including security officers and customs officials, for being rude, arrogant, incompetent, and unprofessional.
• Insufficient Seating: There is a significant lack of seating inside the terminal, especially in waiting areas, forcing some passengers to sit on the ground.
• Expensive Food and Limited Options: Food and retail options are described as limited and overpriced, with some items being exceptionally expensive.
• Gate Operations and Boarding: Issues include gates being blocked off, long waits for buses to the aircraft, and in some cases, being called for "boarding" when the plane hasn't even landed.
• Lack of Charging Points: There is a noted lack of sufficient charging points for electronic devices.
• Customs Issues: Some travelers have experienced problems with customs officers, including being sent back to check-in for self-printed boarding passes.

Burgas Airport appears to offer a pleasant experience when not under pressure, but during busy periods, it struggles with overcrowding, slow processing, and poor staff attitudes, which significantly detract from the traveler experience. While transportation connections like public buses and private transfers are generally well-regarded, internal airport operations, particularly security and waiting areas, are frequent sources of frustration.