John F Kennedy International Airport (JFK)

Recent traveler reviews for John F. Kennedy International Airport (JFK) reveal a mixed, but largely negative, overall sentiment, with many travelers expressing significant dissatisfaction. While some describe certain terminals like T4, T5, and T8 as modern and offering decent amenities, especially for lounges and food options, numerous complaints point to a chaotic and frustrating experience. A recurring theme is the perceived rudeness and unhelpfulness of airport staff, particularly within TSA and border control, which significantly detracts from the traveler experience. Cleanliness also receives mixed feedback, with some areas noted as dirty while newer terminals are found to be well-maintained.

Security wait times and the customs/immigration process are consistently highlighted as major pain points. Travelers frequently report "completely unorganized" and "slow" security lines, often exacerbated by "rude and condescending" staff. Immigration lines are described as "long and confusing," with some international arrivals experiencing wait times of two to three hours, or even more, to clear customs. While amenities like free and reliable Wi-Fi and ample charging stations are generally appreciated, the severe congestion and disorganization in key areas lead many to vow against flying through JFK again.

Transportation connections and parking at JFK also present challenges. The AirTrain is generally considered a reliable option for inter-terminal transfers and connecting to public transport, which is often recommended over driving during peak hours. However, parking is currently limited due to ongoing construction, necessitating pre-booking and often directing travelers to alternative garages like Terminal 8 for other terminals. While some off-site long-term parking services receive positive feedback for their efficiency and shuttle services, curbside pick-up and drop-off areas can be heavily congested. Overall, despite some modern facilities and convenient amenities, the primary complaints revolve around inefficient and unpleasant security and immigration processes, coupled with unhelpful staff, contributing to a generally negative traveler sentiment.