George Bush Intercontinental Houston Airport (IAH)

Common Complaints

• Staff Attitude and Customer Service: Numerous reviews highlight issues with airport staff, describing them as rude, unhelpful, slow, or unprofessional, particularly at security and check-in.
• Security and Immigration Wait Times: Passengers frequently report long lines and an excessive screening process for both security and customs/immigration, often causing stress and missed connections, even for those with Global Entry or TSA PreCheck. Average security wait times can be around 26 minutes, with immigration at 24 minutes, but can extend to over 90 minutes during peak periods.
• Terminal Navigation and Construction Disruptions: The airport's massive size and vast distances between domestic and international terminals lead to extensive walking and the need to re-enter security after international arrivals. Ongoing construction, especially around Terminal E, is frequently cited as a major source of confusion and inconvenience.
• Inadequate Inter-terminal Transportation: The "tiny trains" connecting terminals are often deemed insufficient, contributing to transfer difficulties and long transit times.
• Parking and Shuttle Service: While various parking options are available, some off-site parking shuttles have been described as "notoriously slow," and terminal pickup/drop-off areas can experience significant congestion, despite recent improvements.

Overall, George Bush Intercontinental Houston Airport is actively undergoing significant improvements, particularly in its facilities and traffic management, which are positively impacting the traveler experience. However, travelers should still prepare for potential frustrations related to staff interactions, security wait times, and navigating the large, actively developing airport complex, especially during peak travel periods. Utilizing expedited security programs and allowing ample time for connections are frequently recommended strategies.