Westchester County Airport (HPN)

Common Complaints

• Overcrowding and Limited Space: The airport is frequently described as too small for the increasing number of flights, leading to crowded waiting areas and standing-room-only situations, particularly during peak morning hours and flight delays.
• Inadequate Facilities Post-Security: Travelers consistently lament the limited food options (often just one small snack/coffee shop/bar) past security, with food sometimes running out during delays. There are generally no airport lounges.
• Unpredictable Security Wait Times: While often quick, security lines can become extremely long and backed up, sometimes causing passengers to miss flights. Reports suggest insufficient TSA lanes are open and staff attitudes can be unhelpful during these times.
• Parking Challenges: On-site parking can be difficult to find and fill up, especially during busy morning departures, even with reservations. Off-site options like SUNY Purchase Park2Fly are recommended alternatives.
• High Incidence of Delays/Cancellations: HPN has been noted for having higher rates of air carrier delays, diverted flights, and cancellations, which can be exacerbated by limited rebooking options at a smaller airport.

Overall, Westchester County Airport is a highly convenient option for those living nearby, offering a streamlined travel experience when operating smoothly. However, travelers should be prepared for potential overcrowding, limited amenities, and unpredictable security lines during busy periods, which can significantly detract from the experience.