Nashville International Airport (BNA)

Common Complaints

• Ongoing Construction and Traffic Flow: The most frequent and significant complaint revolves around persistent construction, which causes traffic backups, confusing entry/exit routes, and difficulties with ride-share pickups.
• Parking Issues and Cost: Travelers consistently report difficulties finding available parking, with garages often full, and the high cost of parking compared to other major airports. Shuttle services to parking areas can also be slow.
• International Arrivals and Connections: The international arrivals facility, while having Global Entry, lacks Mobile Passport Control, and requires re-entering security with potentially long lines. Connecting flights often require ample time (at least 2 hours) due to long distances to immigration and customs.
• Poor Hand Dryer/Restroom Experience: A specific recurring complaint highlights the lack of paper towels in restrooms and often malfunctioning or unsanitary hand dryers built into the sinks.
• Noise Levels and Signage: Some travelers find the airport's noise level annoying, making conversations difficult, and criticize signage as sometimes confusing.
• Terminal Design for Connectivity: Specific concourses, like C4-C11, are criticized for requiring long walks or shuttle buses, with one traveler noting an unpleasant experience with a hot, unventilated shuttle.

Overall, Nashville International Airport is undergoing significant positive transformations, reflected in improved facilities and a generally pleasant atmosphere. However, travelers should be prepared for potential inconveniences due to ongoing construction, particularly concerning parking and ground transportation, and allow extra time for international arrivals and connections.