Austin Bergstrom International Airport (AUS)

Common Complaints

• Crowding and Congestion: A frequent complaint is the significant crowding within the terminal, with many noting a lack of seating, particularly during peak times, and even issues with the AC in some areas.
• Cleanliness Issues: While some find the airport clean, several reviews mention a decline in bathroom cleanliness, with reports of dirty conditions and a lack of supplies.
• High Prices and Early Closures: Food and beverage options are often described as super pricey. Additionally, many restaurants tend to close early, leaving limited choices for travelers on late flights.
• Security Wait Times: Security lines can be long, with waits of 35-40 minutes during peak hours, and even CLEAR+ and TSA PreCheck lanes can become busy.
• Parking and Shuttle Inconsistency: Parking can be expensive, and there are complaints about the inconsistency and dependability of terminal shuttles, particularly for connecting between the two terminals.
• Disconnected South Terminal: The South Terminal, used by Allegiant and Frontier Airlines, operates independently and requires a shuttle bus service to connect to the main Barbara Jordan Terminal, which can be inconvenient.

Austin Bergstrom International Airport offers a unique travel experience characterized by its local charm and amenities. However, its rapid growth has led to significant challenges in managing passenger volume, impacting comfort, cleanliness, and efficiency, making early arrival and planning essential for a smoother journey.