Eldoret International Airport (EDL)

Common Complaints

• Immigration/Customs and Baggage Claim: While generally efficient, these areas show slightly lower satisfaction ratings compared to other services, suggesting occasional room for improvement in processing times or experience.
• Parking Area Size (Historical): An older review highlighted the parking area as being small, potentially challenging for larger aircraft. While the airport has seen expansions, updated specific feedback on parking for travelers is not explicitly recent.
• Limited International Passenger Flights: Currently, the airport primarily handles domestic passenger flights and international cargo flights, with no regularly scheduled international passenger services.
• Basic Cargo Warehousing (Historical): An older review mentioned basic warehousing facilities and a lack of cool storage and large weighing scales for cargo, indicating the airport was not fully geared for diverse cargo exports historically. Recent reports suggest significant improvements in cargo handling capacity.

Overall, Eldoret International Airport is a well-regarded and continuously developing airport in Kenya, praised for its modern infrastructure and efficient services, especially for domestic travel and cargo operations. While some historical feedback pointed to areas for improvement, particularly concerning cargo export facilities and parking, the airport has undergone expansions and is committed to providing a convenient travel experience. Travelers should anticipate a smooth journey, though checking current flight schedules and immigration requirements is always advisable.