Roberts International Airport (ROB)

Common Complaints

• Pre-Airport Queuing and Trolley Restrictions: A significant complaint involves passengers being required to queue in a single line outside the airport for extended periods, sometimes over 30 minutes, regardless of weather, and without access to airport trolleys.
• Limited Dining and Lounges: Travelers have noted a scarcity of dining options, with some reports even stating "no cafes or restaurants inside the airport", though other sources mention two bars/restaurants. While a VIP RIA Lounge exists for business/first-class travelers, general public lounges are largely unavailable or perceived as uncomfortable.
• Corruption and Bribes: There are reports of customs officials asking for "tips" and airport staff seeking "handouts or bribes," creating an uncomfortable experience for some travelers.
• Distance and Road Conditions: The airport is located approximately 56 kilometers (35 miles) from Monrovia, and the road connecting it to the capital is a mix of smooth and unpaved, gravel sections, with long-standing rumors of funding disputes for its completion.
• Operational Inefficiencies: Despite having multiple check-in counters, travelers frequently encounter long queues due to only a few counters being operational at a time.
• Limited Ground Transportation Visibility: While taxis, hotel shuttles, and car rental services are available, some travelers report not readily seeing car rental services or shuttle buses, suggesting a lack of clear information or immediate accessibility.

Overall, Roberts International Airport offers a functional gateway to Liberia with a recently upgraded terminal and good cleanliness standards. However, the travel experience can be marred by frustrating pre-airport procedures, limited amenities, and instances of corruption. Travelers should prepare for potential queues and consider pre-arranging transportation due to the airport's distance from Monrovia.