Glasgow Prestwick Airport (PIK)

Common Complaints

• Limited and Expensive Facilities: A recurring complaint is the sparse selection of food and drink options, often deemed overpriced, with limited healthy or kid-friendly choices. Many facilities close overnight, leaving only vending machines.
• Poor Staff Interaction: Some travelers have reported unhelpful, rude, or overly zealous staff, particularly within security and passport control, leading to negative experiences and a feeling of being treated poorly.
• Lack of Accessibility/Family-Friendly Features: There are notable concerns about the absence of a dedicated family security lane and a lack of lifts or ramps to gates, posing significant challenges for passengers with young children and buggies or those with reduced mobility.
• High Parking Costs: Parking charges, including drop-off and pick-up fees, are frequently cited as expensive, sometimes negating the cost savings of cheaper flights when compared to other airports.
• Aging Infrastructure: The terminal's dated appearance and occasional cleanliness issues in areas like restaurants are mentioned, reflecting an infrastructure that some feel is old-fashioned.

Glasgow Prestwick Airport presents a practical option for travelers prioritizing speed and simplicity over extensive amenities. While its efficient processing and excellent rail links are significant advantages, potential travelers should be aware of the limited on-site facilities and consider pre-booking parking to mitigate costs.