Edinburgh Airport (EDI)

Common Complaints

• Dated, Dirty, and Crowded Terminal: A recurring complaint describes the terminal as tired, dirty, dark, gloomy, and claustrophobic, lacking modern facilities and often feeling overcrowded for the number of passengers it handles.
• Lack of Seating and Poor Lighting: Insufficient seating arrangements and poor lighting are frequent issues, particularly after security and in boarding areas.
• Security and Immigration Wait Times: While some experience quick passages, others report long and chaotic queues for security (up to 30-45 minutes) and "unacceptable" delays at customs and immigration, including issues with electronic gates. Current security wait times can be around 29 minutes, and passport control around 8 minutes.
• Baggage Handling and Arrival Experience: Travelers frequently mention slow baggage delivery, disorganised arrival procedures, and having to lift their own luggage onto conveyor belts at check-in. The arrival experience can be particularly poor, with passengers struggling up poorly lit stairs from the tarmac.
• High Prices and Hidden Fees: The cost of food, shops, and particularly the £1.25 charge for using taxi booking screens and expensive drop-off/pick-up fees are common grievances.
• Flight Delays: Edinburgh Airport was ranked the seventh worst in the UK for departure delays in 2024, with an average delay of over 18 minutes.

Overall, Edinburgh Airport often leaves travelers with a negative first impression due to its dated infrastructure, overcrowding, and inconsistent operational efficiency. While some aspects like transportation and certain parking options are praised, the core terminal experience, especially regarding facilities, cleanliness, and queue management, remains a significant source of frustration for many. The airport has acknowledged these concerns and has plans for terminal expansion and investment to address current challenges.