Glasgow Airport (GLA)

Common Complaints

• Excessive Parking Fees: A recurring and strong complaint is the "extortionate parking fees," especially for drop-off and short-stay options. Valet parking has also been described as "shambolic," with reports of vehicle damage.
• Filthy and Inadequate Toilets: Many travelers express dismay over the cleanliness of the toilet facilities, with descriptions ranging from "disgusting" to "filthy after security" with human waste.
• Long Security Wait Times and Baggage Delays: Passengers frequently report security queues of an hour or more, with some experiencing delays even with priority passes. New security scanners installed in early 2025, while intended for long-term improvement, initially caused significant slowdowns. There are also consistent complaints about baggage handling delays.
• Uncomfortable Overnight Stays: For those facing layovers or early flights, the airport is described as having bright lights and a lack of comfortable, armrest-free seating for sleeping.
• Issues with Passport Control: Some travelers reported "nonsense 'family' channels" causing longer waits for solo travelers and faulty passport machines leading to "ridiculous" lines.

Overall, while Glasgow Airport has made strides in accessibility and boasts competitive flight delay times, recent traveler experiences highlight significant drawbacks in areas such as parking costs, cleanliness, and efficiency of security and baggage handling, indicating a need for continued improvement in core passenger services.