Aberdeen International Airport (ABZ)

Common Complaints

• Rude and Unprofessional Security Staff: Numerous travelers report security staff as being rude, abusive, miserable, poorly trained, unhelpful, and difficult.
• Long and Disorganized Security Queues: Passengers frequently experience excessive wait times and a chaotic security process, with concerns about efficiency and management. A temporary reintroduction of 100ml liquid restrictions for some airports, including Aberdeen, has also been noted.
• Poor Terminal Facilities and Amenities: Complaints include a lack of comfortable seating, particularly landside, closed shops and cafes, and limited food and drink options that are often expensive. Some areas are described as cramped and outdated, lacking modern conveniences like airbridges.
• Expensive and Problematic Parking: Travelers consistently highlight "extortionate" parking charges, including high fees for drop-offs and significant additional costs for flight delays that extend parking duration. Issues with car park payment systems have also been reported.
• Lack of Taxis: A common complaint is the scarcity of taxis at the airport, particularly for late arrivals, leading to long waits.
• Limited Flight Options: Many local travelers express disappointment over a decline in flight options and destinations from ABZ over the years.

Overall, Aberdeen International Airport appears to be struggling with traveler satisfaction, primarily due to issues with staff demeanor, security efficiency, and limited, expensive terminal facilities. While public transport links are generally seen as a positive, the high cost and availability of parking and taxis remain significant pain points.