Cologne Bonn Airport (CGN)

Common Complaints

• Security Wait Times and Staff Experience: This is a predominant complaint, with travelers frequently reporting extremely long queues and slow processing at security checkpoints, often exceeding an hour and sometimes even several hours. Passengers consistently describe security staff as rude, unhelpful, and unprofessional, with some instances of making fun of passengers or being overly aggressive. The "fast track" security lane is also often reported as ineffective.
• Cleanliness and Condition of Facilities: Many reviews highlight the poor cleanliness and dated condition of toilets, particularly in Terminal 1, and the overall impression of the terminal being a construction area.
• Limited and Expensive Airside Amenities: After security, travelers note a limited selection of food and beverage options, with items being overpriced. There's also a significant complaint about the lack of available charging points or plug sockets in airside areas.
• Confusing Airport Layout and Wayfinding: Some travelers find the airport's layout confusing, particularly the complex path between security and passport control for non-Schengen flights, leading to long walks and potential missed connections.
• Passport Control Delays: Alongside security, passport control is frequently cited for having very long queues and insufficient staffing, especially for flights to the UK.

Overall, while Cologne Bonn Airport offers strong transportation connections and some convenient features like pre-bookable security slots, its reputation is significantly hampered by consistently negative experiences with security wait times, rude staff, and outdated or unclean facilities. Travelers should be prepared for potential delays and a less-than-ideal experience, especially during peak travel periods, and consider arriving with ample time before their flight.