Tunis Carthage International Airport (TUN)

Common Complaints

• Unfriendly and Incompetent Staff: Numerous reviews highlight extremely unfriendly, disrespectful, and unhelpful airport staff, contributing significantly to negative experiences.
• Chaotic and Slow Processes: Travelers frequently report disorganized and slow check-in procedures, particularly for baggage, and chaotic scenes at passport control and security.
• Poor Cleanliness and Facilities: Unclean restrooms, dirty waiting areas, and a general lack of cleanliness are common complaints. The transit area is described as having "nothing" but bathrooms and broken chairs, with a lack of charging plugs.
• Long Wait Times: Security and immigration wait times can be substantial, especially if multiple flights land simultaneously.
• Limited Amenities and High Prices: The airport is criticized for its lack of diverse food and beverage options, limited shopping in the duty-free area, and high prices for basic items like water. Tunisian Dinars are often not accepted past passport control.
• Issues with Transportation and Parking: While taxis are available, some travelers report issues with unregulated taxi operators and a tendency for drivers to overcharge. The on-site parking is often full.
• Lack of Air Conditioning and Comfort: Some parts of the airport reportedly lack air conditioning, and seating can be uncomfortable or broken.

Overall, Tunis Carthage International Airport appears to offer a generally challenging experience for many travelers, primarily due to issues with staff demeanor, inefficient processes, and subpar facilities. While basic services exist, the overall satisfaction is often low. Travelers should be prepared for potential delays and frustrations, and consider services like Bolt for transport to avoid issues with regular taxis, though Bolt pickups might be at departures.