WestJet

ICAO: WJA Active as of Dec 11, 2025

440

Active Routes

6868

Flight Observations

99

Unique Destinations

105

Origin Airports

1804

Avg Route Distance (mi)

5780

Longest Route (mi)

31

Domestic Routes

69

International Routes
About WestJet

WestJet is a prominent Canadian airline headquartered in Calgary, Alberta. Founded on June 27, 1994, it commenced operations on February 29, 1996, with a vision to be a low-cost alternative to Canada's major airlines, initially focusing on Western Canada. Over the decades, WestJet has evolved from a regional carrier to a major airline offering scheduled, charter, and cargo air services, transporting over 25 million passengers annually.

The airline's primary operational base and exclusive global connecting hub for long-haul international flights is Calgary International Airport (YYC). Additionally, Toronto Pearson International Airport (YYZ) serves as a strategic secondary hub, with Vancouver International Airport (YVR) also functioning as a focus city. WestJet's route network extends to over 100 destinations across North America, the Caribbean, Europe, Asia, and Central America, providing both domestic and international connectivity.

WestJet operates a modern fleet primarily composed of Boeing aircraft, including the 737-700, 737-800, 737 MAX 8, and the wide-body 787 Dreamliner for its long-haul routes. Its regional subsidiary, WestJet Encore, utilizes De Havilland Canada Dash 8 Q400NextGen turboprop aircraft. The average age of WestJet's fleet is under 10 years, positioning it among the youngest of established North American carriers. WestJet is not a member of any of the major global airline alliances like Star Alliance, SkyTeam, or Oneworld, though it maintains codeshare agreements with various airlines. The airline offers three main cabin classes: Economy, Premium, and Business (available on its Boeing 787 Dreamliners). Premium class provides enhanced comfort with larger seats, increased legroom, complimentary meals, alcoholic beverages on longer flights, and priority airport services. The Business class experience on the 787s features lie-flat seating, gourmet meals, and alcoholic beverages.

What Travelers Say

Recent traveler reviews for WestJet indicate a mixed to largely negative sentiment, with several recurring positive and negative themes.

What Travelers Love:

  • Smooth Check-in Experience: Some travelers appreciate the ease and efficiency of the check-in process.
  • Friendly Staff (Sometimes): There are instances where staff members, particularly during boarding, are noted for being friendly and organized.
  • Competitive Pricing: WestJet is often chosen for its relatively affordable ticket prices, especially for flights crossing the Atlantic.

Common Complaints:

  • Seat Assignment Issues: Passengers frequently report issues with paid seat assignments not being honored, leading to being seated apart or in undesirable locations, particularly if there are aircraft changes.
  • Uncomfortable Economy Class & Lack of Space: Many travelers find the economy class seats cramped and uncomfortable, with little personal space, especially when compared to other airlines.
  • Delays and Flight Changes: Delays appear to be common, with some passengers narrowly avoiding cancellations or experiencing significant disruptions due to unforeseen flight changes, including extended layovers or missed connections.
  • Poor Customer Service & Lack of Accountability: A significant number of reviews highlight a general dissatisfaction with WestJet's customer service, citing unhelpful or unprofessional crew, lack of compensation for shortcomings (e.g., broken in-flight entertainment, limited meal options), and difficulties in resolving issues like lost baggage.

Overall sentiment suggests that while WestJet can offer competitive fares and occasionally a smooth airport experience, travelers are often disappointed by inconsistencies in service delivery, particularly regarding seat guarantees, comfort, and the airline's response to operational disruptions and customer issues.

Safety Information

WestJet maintains a strong safety standing within the aviation industry. AirlineRatings.com gives WestJet a commendable 7/7 safety rating. The airline has been recognized as one of the top 10 safest low-cost airlines by AirlineRatings.com for two consecutive years (as of January 2022) and received the "Best Low-Cost Airline – The Americas" award in 2018. Internally, WestJet also promotes a culture of safety through its "Safety Above All Award" for employees. In September 2025, WestJet accepted a 2026 APEX Four Star Major Airline award, which is based on passenger feedback and insights.

Regarding regulatory compliance, WestJet adheres to stringent safety standards. The airline conducts regular maintenance checks that are compliant with regulations and based on both time and usage. Importantly, WestJet is not listed on the EU Air Safety List (often referred to as the EU Blacklist), which bans airlines with significant safety deficiencies from operating within European Union airspace. The International Air Transport Association (IATA) Operational Safety Audit (IOSA) is a key safety instrument in the industry, which member airlines typically undergo.

While WestJet generally has a strong safety record, some incidents have been reported. These include a main gear collapse on landing in Sint Maarten in September 2025, and instances of first officer incapacitation in March 2025 and December 2024. An engine shutdown in flight near Los Angeles was reported in April 2025. Additionally, in February 2023, a WestJet Boeing 737 aircraft had a misaligned takeoff, resulting in its right nosewheel contacting eight runway edge lights, although the flight continued uneventfully to its destination and no injuries were reported. WestJet's Boeing 737 MAX 8 aircraft were part of the global grounding in March 2019 due to software issues, with WestJet resuming commercial flights with the model in January 2021 after extensive safety reviews and pilot training.

WestJet's mainline fleet boasts an average age of 11.2 years, with the overall fleet, including its subsidiary WestJet Encore, having an average age under 10 years, which is considered relatively young among North American carriers. However, concerns regarding maintenance reputation arose in May 2024, when WestJet itself noted a significant increase in Aircraft on the Ground (AOG) and Minimum Equipment List (MEL) items, suggesting a deterioration in maintenance standards and an understaffing of Aircraft Maintenance Engineers (AMEs). Despite these reported challenges in maintenance operations, WestJet's overall safety assessment, based on available data and external ratings, remains high, demonstrating a general commitment to safety and adherence to industry standards.

Content generated by AI based on web research • Updated 2 weeks ago
Route Network Map
Most Popular Routes
228 flights
B737
217 flights
DH8D
206 flights
B738
206 flights
B738
186 flights
B738
YYC → YYZ
Calgary International Airport → Toronto Pearson Int'l
1686 miles
173 flights
B38M
MBJ → YYZ
Sangster International Airport → Toronto Pearson Int'l
1744 miles
131 flights
B38M
YXU → YYC
London Airport → Calgary Int'l
1673 miles
121 flights
B38M
113 flights
B737
112 flights
B738
Top Destinations
YYC (CYYC)
Calgary Int'l
Calgary
2014 flights
72 routes
YYZ (CYYZ)
Toronto Pearson Int'l
Toronto
1249 flights
52 routes
YVR (CYVR)
Vancouver Int'l
Vancouver
600 flights
28 routes
YEG (CYEG)
Edmonton Int'l
Edmonton Capital Region
595 flights
28 routes
YUL (CYUL)
Montreal-Trudeau
Montreal
276 flights
16 routes
YWG (CYWG)
Winnipeg Int'l
Winnipeg
216 flights
20 routes
CUN (MMUN)
Cancun Int'l
Cancun
204 flights
10 routes
YLW (CYLW)
Kelowna Int'l
Kelowna
108 flights
9 routes
YYJ (CYYJ)
Victoria Int'l
Victoria
95 flights
6 routes
YOW (CYOW)
Ottawa Macdonald-Cartier Int'l
Ottawa
81 flights
10 routes
Top Origin Airports
YYC (CYYC)
Calgary International Airport
Calgary
1508 flights
68 routes
YYZ (CYYZ)
Toronto Lester B. Pearson International Airport
Toronto
662 flights
42 routes
YVR (CYVR)
Vancouver International Airport
Vancouver
519 flights
25 routes
YXE (CYXE)
Saskatoon John G. Diefenbaker International Airport
Saskatoon
388 flights
11 routes
YLW (CYLW)
Kelowna International Airport
Kelowna
356 flights
10 routes
YYJ (CYYJ)
Victoria International Airport
Victoria
348 flights
9 routes
YUL (CYUL)
Montreal / Pierre Elliott Trudeau International Airport
Montréal
286 flights
16 routes
VRA (MUVR)
Juan Gualberto Gomez International Airport
Matanzas
245 flights
9 routes
YQR (CYQR)
Regina International Airport
Regina
217 flights
11 routes
MBJ (MKJS)
Sangster International Airport
Montego Bay
147 flights
3 routes
Top Border Crossing Flights
YYC (CYYC)
Calgary International Airport
Calgary, CA
2014 flights
72 routes
YYZ (CYYZ)
Toronto Lester B. Pearson International Airport
Toronto, CA
1249 flights
52 routes
YVR (CYVR)
Vancouver International Airport
Vancouver, CA
600 flights
28 routes
YEG (CYEG)
Edmonton International Airport
Edmonton Capital Region, CA
595 flights
28 routes
YUL (CYUL)
Montreal / Pierre Elliott Trudeau International Airport
Montreal, CA
276 flights
16 routes
YWG (CYWG)
Winnipeg / James Armstrong Richardson International Airport
Winnipeg, CA
216 flights
20 routes
CUN (MMUN)
Cancún International Airport
Cancun, MX
204 flights
10 routes
YLW (CYLW)
Kelowna International Airport
Kelowna, CA
108 flights
9 routes
Longest Routes
ICN → YYC
Incheon International Airport → Calgary Int'l
5780 mi
YYC → FCO
Calgary International Airport → Leonardo da Vinci Int'l (Fiumicino Int'l)
5392 mi
YYC → ICN
Calgary International Airport → Incheon Int'l
5314 mi
FCO → YYC
Rome–Fiumicino Leonardo da Vinci International Airport → Calgary Int'l
5257 mi
BCN → YYC
Josep Tarradellas Barcelona-El Prat Airport → Calgary Int'l
4991 mi
Shortest Routes
YYJ → YCD
Victoria International Airport → Nanaimo
35 mi
YHM → YYZ
John C. Munro Hamilton International Airport → Toronto Pearson Int'l
38 mi
YYJ → YVR
Victoria International Airport → Vancouver Int'l
39 mi
YYZ → YXU
Toronto Lester B. Pearson International Airport → London Int'l (London)
89 mi
YXC → YYC
Cranbrook/Canadian Rockies International Airport → Calgary Int'l
146 mi
All Routes
440 Total Routes
Showing 25 most popular routes
Route Destination Flights Distance Aircraft Last Seen
YYJ → YYC Calgary Int'l
Calgary
228 453 mi B737 Dec 10, 2025
YXE → YYC Calgary Int'l
Calgary
217 322 mi DH8D Dec 11, 2025
YLW → YYC Calgary Int'l
Calgary
206 249 mi B738 Dec 10, 2025
YYC → YVR Vancouver Int'l
Vancouver
206 427 mi B738 Dec 11, 2025
YVR → YYC Calgary Int'l
Calgary
186 427 mi B738 Dec 11, 2025
YYC → YYZ Toronto Pearson Int'l
Toronto
173 1686 mi B38M Dec 9, 2025
MBJ → YYZ Toronto Pearson Int'l
Toronto
131 1744 mi B38M Dec 10, 2025
YXU → YYC Calgary Int'l
Calgary
121 1673 mi B38M Dec 10, 2025
YYC → YWG Winnipeg Int'l
Winnipeg
113 760 mi B737 Dec 7, 2025
VRA → YYZ Toronto Pearson Int'l
Toronto
112 1432 mi B738 Dec 10, 2025
YYC → YEG Edmonton Int'l
Edmonton Capital Region
111 152 mi B38M Dec 11, 2025
YQR → YYC Calgary Int'l
Calgary
110 436 mi B737 Dec 11, 2025
YVR → YYZ Toronto Pearson Int'l
Toronto
99 2081 mi B38M Dec 11, 2025
YVR → YEG Edmonton Int'l
Edmonton Capital Region
97 543 mi B738 Dec 10, 2025
YQQ → YYC Calgary Int'l
Calgary
87 516 mi B737 Dec 9, 2025
YYZ → CUN Cancun Int'l
Cancun
85 1621 mi B38M Dec 10, 2025
YYZ → YVR Vancouver Int'l
Vancouver
84 2081 mi B38M Dec 10, 2025
YUL → YYZ Toronto Pearson Int'l
Toronto
84 315 mi B38M Dec 10, 2025
YYJ → YEG Edmonton Int'l
Edmonton Capital Region
84 618 mi B738 Dec 10, 2025
VRA → YUL Montreal-Trudeau
Montreal
81 1611 mi B38M Dec 10, 2025
YYC → YYJ Victoria Int'l
Victoria
80 453 mi B737 Dec 11, 2025
YYZ → YYC Calgary Int'l
Calgary
79 1673 mi B737 Dec 10, 2025
YXX → YYC Calgary Int'l
Calgary
72 398 mi B737 Dec 9, 2025
YYC → YLW Kelowna Int'l
Kelowna
72 249 mi B38M Dec 11, 2025
PUJ → YYZ Toronto Pearson Int'l
Toronto
70 1856 mi B738 Dec 9, 2025
Data Information:

Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.

Data Freshness: Real-time
Last Update: Dec 11, 2025 08:02
Coverage: Observed routes only