WestJet is a prominent Canadian airline headquartered in Calgary, Alberta. Founded on June 27, 1994, it commenced operations on February 29, 1996, with a vision to be a low-cost alternative to Canada's major airlines, initially focusing on Western Canada. Over the decades, WestJet has evolved from a regional carrier to a major airline offering scheduled, charter, and cargo air services, transporting over 25 million passengers annually.
The airline's primary operational base and exclusive global connecting hub for long-haul international flights is Calgary International Airport (YYC). Additionally, Toronto Pearson International Airport (YYZ) serves as a strategic secondary hub, with Vancouver International Airport (YVR) also functioning as a focus city. WestJet's route network extends to over 100 destinations across North America, the Caribbean, Europe, Asia, and Central America, providing both domestic and international connectivity.
WestJet operates a modern fleet primarily composed of Boeing aircraft, including the 737-700, 737-800, 737 MAX 8, and the wide-body 787 Dreamliner for its long-haul routes. Its regional subsidiary, WestJet Encore, utilizes De Havilland Canada Dash 8 Q400NextGen turboprop aircraft. The average age of WestJet's fleet is under 10 years, positioning it among the youngest of established North American carriers. WestJet is not a member of any of the major global airline alliances like Star Alliance, SkyTeam, or Oneworld, though it maintains codeshare agreements with various airlines. The airline offers three main cabin classes: Economy, Premium, and Business (available on its Boeing 787 Dreamliners). Premium class provides enhanced comfort with larger seats, increased legroom, complimentary meals, alcoholic beverages on longer flights, and priority airport services. The Business class experience on the 787s features lie-flat seating, gourmet meals, and alcoholic beverages.
Recent traveler reviews for WestJet indicate a mixed to largely negative sentiment, with several recurring positive and negative themes.
What Travelers Love:
Common Complaints:
Overall sentiment suggests that while WestJet can offer competitive fares and occasionally a smooth airport experience, travelers are often disappointed by inconsistencies in service delivery, particularly regarding seat guarantees, comfort, and the airline's response to operational disruptions and customer issues.
WestJet maintains a strong safety standing within the aviation industry. AirlineRatings.com gives WestJet a commendable 7/7 safety rating. The airline has been recognized as one of the top 10 safest low-cost airlines by AirlineRatings.com for two consecutive years (as of January 2022) and received the "Best Low-Cost Airline – The Americas" award in 2018. Internally, WestJet also promotes a culture of safety through its "Safety Above All Award" for employees. In September 2025, WestJet accepted a 2026 APEX Four Star Major Airline award, which is based on passenger feedback and insights.
Regarding regulatory compliance, WestJet adheres to stringent safety standards. The airline conducts regular maintenance checks that are compliant with regulations and based on both time and usage. Importantly, WestJet is not listed on the EU Air Safety List (often referred to as the EU Blacklist), which bans airlines with significant safety deficiencies from operating within European Union airspace. The International Air Transport Association (IATA) Operational Safety Audit (IOSA) is a key safety instrument in the industry, which member airlines typically undergo.
While WestJet generally has a strong safety record, some incidents have been reported. These include a main gear collapse on landing in Sint Maarten in September 2025, and instances of first officer incapacitation in March 2025 and December 2024. An engine shutdown in flight near Los Angeles was reported in April 2025. Additionally, in February 2023, a WestJet Boeing 737 aircraft had a misaligned takeoff, resulting in its right nosewheel contacting eight runway edge lights, although the flight continued uneventfully to its destination and no injuries were reported. WestJet's Boeing 737 MAX 8 aircraft were part of the global grounding in March 2019 due to software issues, with WestJet resuming commercial flights with the model in January 2021 after extensive safety reviews and pilot training.
WestJet's mainline fleet boasts an average age of 11.2 years, with the overall fleet, including its subsidiary WestJet Encore, having an average age under 10 years, which is considered relatively young among North American carriers. However, concerns regarding maintenance reputation arose in May 2024, when WestJet itself noted a significant increase in Aircraft on the Ground (AOG) and Minimum Equipment List (MEL) items, suggesting a deterioration in maintenance standards and an understaffing of Aircraft Maintenance Engineers (AMEs). Despite these reported challenges in maintenance operations, WestJet's overall safety assessment, based on available data and external ratings, remains high, demonstrating a general commitment to safety and adherence to industry standards.
| Route | Destination | Flights | Distance | Aircraft | Last Seen |
|---|---|---|---|---|---|
| YYJ → YYC |
Calgary Int'l
Calgary
|
228 | 453 mi | B737 | Dec 10, 2025 |
| YXE → YYC |
Calgary Int'l
Calgary
|
217 | 322 mi | DH8D | Dec 11, 2025 |
| YLW → YYC |
Calgary Int'l
Calgary
|
206 | 249 mi | B738 | Dec 10, 2025 |
| YYC → YVR |
Vancouver Int'l
Vancouver
|
206 | 427 mi | B738 | Dec 11, 2025 |
| YVR → YYC |
Calgary Int'l
Calgary
|
186 | 427 mi | B738 | Dec 11, 2025 |
| YYC → YYZ |
Toronto Pearson Int'l
Toronto
|
173 | 1686 mi | B38M | Dec 9, 2025 |
| MBJ → YYZ |
Toronto Pearson Int'l
Toronto
|
131 | 1744 mi | B38M | Dec 10, 2025 |
| YXU → YYC |
Calgary Int'l
Calgary
|
121 | 1673 mi | B38M | Dec 10, 2025 |
| YYC → YWG |
Winnipeg Int'l
Winnipeg
|
113 | 760 mi | B737 | Dec 7, 2025 |
| VRA → YYZ |
Toronto Pearson Int'l
Toronto
|
112 | 1432 mi | B738 | Dec 10, 2025 |
| YYC → YEG |
Edmonton Int'l
Edmonton Capital Region
|
111 | 152 mi | B38M | Dec 11, 2025 |
| YQR → YYC |
Calgary Int'l
Calgary
|
110 | 436 mi | B737 | Dec 11, 2025 |
| YVR → YYZ |
Toronto Pearson Int'l
Toronto
|
99 | 2081 mi | B38M | Dec 11, 2025 |
| YVR → YEG |
Edmonton Int'l
Edmonton Capital Region
|
97 | 543 mi | B738 | Dec 10, 2025 |
| YQQ → YYC |
Calgary Int'l
Calgary
|
87 | 516 mi | B737 | Dec 9, 2025 |
| YYZ → CUN |
Cancun Int'l
Cancun
|
85 | 1621 mi | B38M | Dec 10, 2025 |
| YYZ → YVR |
Vancouver Int'l
Vancouver
|
84 | 2081 mi | B38M | Dec 10, 2025 |
| YUL → YYZ |
Toronto Pearson Int'l
Toronto
|
84 | 315 mi | B38M | Dec 10, 2025 |
| YYJ → YEG |
Edmonton Int'l
Edmonton Capital Region
|
84 | 618 mi | B738 | Dec 10, 2025 |
| VRA → YUL |
Montreal-Trudeau
Montreal
|
81 | 1611 mi | B38M | Dec 10, 2025 |
| YYC → YYJ |
Victoria Int'l
Victoria
|
80 | 453 mi | B737 | Dec 11, 2025 |
| YYZ → YYC |
Calgary Int'l
Calgary
|
79 | 1673 mi | B737 | Dec 10, 2025 |
| YXX → YYC |
Calgary Int'l
Calgary
|
72 | 398 mi | B737 | Dec 9, 2025 |
| YYC → YLW |
Kelowna Int'l
Kelowna
|
72 | 249 mi | B38M | Dec 11, 2025 |
| PUJ → YYZ |
Toronto Pearson Int'l
Toronto
|
70 | 1856 mi | B738 | Dec 9, 2025 |
Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.