Volaris

ICAO: VOI Active as of Dec 11, 2025

501

Active Routes

9944

Flight Observations

73

Unique Destinations

74

Origin Airports

1012

Avg Route Distance (mi)

2778

Longest Route (mi)

0

Domestic Routes

100

International Routes
About Volaris

Volaris (ICAO: VOI) is a prominent Mexican ultra-low-cost airline offering extensive air travel services across the Americas.

Volaris, legally known as Concesionaria Vuela Compañía de Aviación, S.A.P.I. de C.V., was founded in 2004 with initial operations commencing on March 13, 2006, with a flight from Toluca to Tijuana. It was established through a collaborative effort involving investment funds such as Discovery Americas I and Columbia Equity Partners, alongside TACA Airlines, and initially included Grupo Televisa and Inbursa as shareholders. The airline's core mission is to provide affordable air travel options, primarily targeting the Mexican market, but extending its reach to the United States, Costa Rica, Guatemala, and El Salvador.

The airline's primary operational base is in Mexico City, with key hubs at Mexico City International Airport (MEX), Guadalajara International Airport (GDL), and Tijuana International Airport (TIJ). Volaris also designates Cancun, León/Del Bajío, and Monterrey as focus cities to efficiently connect passengers to various destinations. Volaris operates a modern fleet primarily composed of Airbus A320 family aircraft, including A320, A320neo, A321, and A321neo models. As of the second quarter of 2025, its fleet consisted of 149 aircraft with an average age of 6.6 years. The airline officially ceased operations of its Airbus A319 fleet in October 2025 as part of a strategic shift towards newer, more efficient aircraft.

Volaris boasts a broad route network, serving 73 destinations across Mexico, the United States, Central America, and South America, with over 450 daily flights on 230 routes. It holds the distinction of being Mexico's largest airline by transported passengers and commands a significant share of the domestic market. As an ultra-low-cost carrier, Volaris is not affiliated with any major global airline alliance (like Star Alliance, SkyTeam, or Oneworld). However, it maintains codeshare agreements, notably with Frontier Airlines, to expand its network and offer more flight options to its customers. Volaris does not offer a traditional Business Class. Instead, it provides a service called Volaris Plus, which includes benefits such as extra legroom seats, priority check-in and boarding, and additional baggage allowance. Other seating options include "Premium + More space" in rows 1 and 2 (with an empty middle seat, snack, and drink), "Premium" seats in rows 3 to 5 for quicker disembarking, "Seats with more space" in emergency exit rows, and standard economy seats. The airline also offers a membership program called v.club, providing access to discounted fares and exclusive offers.

What Travelers Say

Recent traveler reviews for Volaris indicate a mixed sentiment, reflecting the trade-offs often associated with ultra-low-cost carriers.

What Travelers Love:

  • Competitive pricing: Many travelers appreciate Volaris for its budget-friendly fares, especially for domestic routes within Mexico, making air travel more accessible.
  • Convenient network: The airline's extensive network across Mexico, Central America, and the United States is frequently praised for offering diverse travel options.
  • Ease of app use: Travelers often find Volaris' mobile application to be fully functional and convenient for check-in and managing their bookings.
  • Friendly and helpful flight attendants: Despite being a budget airline, some passengers have noted the hospitality of flight attendants who are proactive in assisting with seating and overhead bin organization.
  • Good for personal item/carry-on only travel: For those traveling light, Volaris can offer excellent prices for direct flights.

Common Complaints:

  • Nonexistent or poor customer service: A significant recurring complaint is the difficulty in reaching human customer service representatives, with unhelpful chatbots and a perceived lack of empathy from ground staff.
  • Excessive and unexpected fees: Travelers frequently express frustration over numerous additional charges for services beyond the basic ticket price, including seat selection, checked luggage, airport check-in, and even in-flight entertainment.
  • Flight cancellations and delays: Reports indicate instances of flights being canceled or oversold, leading to passengers being stranded without adequate compensation or assistance.
  • Uncomfortable and poorly maintained cabins/seats: Some reviews mention minimal seat pitch, worn-out seat padding, and signs of wear and tear, particularly on older aircraft.

Overall, the sentiment suggests that while Volaris delivers on its promise of low-cost travel, the overall perceived value can be significantly impacted by frustrating customer service experiences and the accumulation of extra fees. The in-flight comfort is generally basic, aligning with its ultra-low-cost model.

Safety Information

Volaris maintains a strong safety profile, holding a 7/7 safety rating from Airline Ratings as of February 23, 2024. The airline states it operates under stringent safety, biosecurity, and quality standards, in strict compliance with all safety regulations set by the Federal Aviation Administration (FAA). Volaris is also certified under the IATA Operational Safety Audit (IOSA) program.

While generally maintaining a good safety record, there have been a few notable incidents in 2024-2025. On December 8, 2024, a passenger attempted to hijack a Volaris flight from Leon to Tijuana, forcing a diversion to Guadalajara, where the individual was arrested. Other reported incidents include an Airbus A320 landing with incorrect nose gear orientation at Tulum on May 29, 2025, an Airbus A319 runway excursion during landing at Mexico City Felipe Angeles on February 13, 2025, an Airbus A320 experiencing engine problems near Los Angeles on March 25, 2025, and an Airbus A321-200 reporting engine vibrations en route from Los Angeles to Guadalajara on June 3, 2025. These incidents, while notable, appear to have been managed according to established safety procedures.

Volaris operates one of the youngest fleets in the Americas, with an average aircraft age of 6.6 years as of the second quarter of 2025, and approximately two-thirds of its aircraft are next-generation models. The airline has a substantial order book for 122 Airbus A320neo-family aircraft, indicating a continued commitment to modernizing its fleet. While some traveler reviews have noted inconsistencies in cabin interior maintenance, the airline's overall maintenance reputation, especially for its young fleet, contributes to its positive safety assessment.

In terms of safety awards and recognitions, Volaris was recognized by Airline Ratings as one of the "Best Low-Cost Airlines for 2022," being the only Latin American operator in their worldwide Top 10. This recognition notably considers comprehensive safety factors. The airline has also received the Certificate of Good Health Practices from the Tourism Development Department of Yucatán and the Safe Travels Stamp from the World Travel and Tourism Council for its biosecurity measures. Furthermore, Volaris was named the Latin American Environmental Sustainability Airline/Airline Group of the Year at the CAPA Aviation Sustainability Awards for Excellence.

Content generated by AI based on web research • Updated 2 weeks, 1 day ago
Route Network Map
Most Popular Routes
MZT → TIJ
General Rafael Buelna International Airport → General Abelardo L. Rodriguez Int'l
1073 miles
196 flights
A20N
LAP → TIJ
Manuel Márquez de León International Airport → General Abelardo L. Rodriguez Int'l
721 miles
148 flights
A320
HMO → TIJ
General Ignacio P. Garcia International Airport → General Abelardo L. Rodriguez Int'l
437 miles
139 flights
A20N
PVR → GDL
Puerto Vallarta International Airport → Don Miguel Hidalgo y Costilla Int'l
130 miles
135 flights
A321
SJD → GDL
Los Cabos International Airport → Don Miguel Hidalgo y Costilla Int'l
462 miles
129 flights
A21N
GDL → TIJ
Guadalajara International Airport → General Abelardo L. Rodriguez Int'l
1195 miles
128 flights
A321
SJD → MEX
Los Cabos International Airport → Lic. Benito Juarez Int'l
775 miles
128 flights
A321
125 flights
A320
TIJ → GDL
General Abelardo L. Rodriguez International Airport → Don Miguel Hidalgo y Costilla Int'l
1192 miles
117 flights
A321
TLC → MTY
Adolfo López Mateos International Airport → General Mariano Escobedo Int'l
447 miles
108 flights
A320
Top Destinations
TIJ (MMTJ)
General Abelardo L. Rodriguez Int'l
Tijuana
1780 flights
38 routes
GDL (MMGL)
Don Miguel Hidalgo y Costilla Int'l
Guadalajara
1700 flights
51 routes
MEX (MMMX)
Lic. Benito Juarez Int'l
Mexico City
1358 flights
37 routes
MTY (MMMY)
General Mariano Escobedo Int'l
Monterrey
593 flights
16 routes
CUN (MMUN)
Cancun Int'l
Cancun
499 flights
17 routes
LAX (KLAX)
Los Angeles Intl
Los Angeles
245 flights
21 routes
MLM (MMMM)
General Francisco J. Mujica Int'l
Morelia
244 flights
12 routes
BJX (MMLO)
Del Bajio Guanajuato Int'l
Silao
207 flights
12 routes
MXL (MMML)
General Rodolfo Sanchez Taboada Int'l
Mexicali
187 flights
9 routes
SJD (MMSD)
Los Cabos Int'l
Los Cabos
166 flights
9 routes
Top Origin Airports
GDL (MMGL)
Guadalajara International Airport
Guadalajara
1249 flights
51 routes
TIJ (MMTJ)
General Abelardo L. Rodriguez International Airport
Tijuana
889 flights
36 routes
MLM (MMMM)
General Francisco J. Mujica International Airport
Morelia
512 flights
17 routes
PVR (MMPR)
Puerto Vallarta International Airport
Puerto Vallarta
500 flights
9 routes
MEX (MMMX)
Benito Juárez International Airport
Ciudad de México
454 flights
38 routes
SJD (MMSD)
Los Cabos International Airport
San José del Cabo
428 flights
10 routes
CUN (MMUN)
Cancún International Airport
Cancún
407 flights
17 routes
TLC (MMTO)
Adolfo López Mateos International Airport
Toluca
370 flights
6 routes
CUL (MMCL)
Bachigualato Federal International Airport
Culiacán
335 flights
7 routes
MZT (MMMZ)
General Rafael Buelna International Airport
Mazatlàn
321 flights
2 routes
Top Border Crossing Flights
TIJ (MMTJ)
General Abelardo L. Rodriguez International Airport
Tijuana, MX
1780 flights
38 routes
GDL (MMGL)
Guadalajara International Airport
Guadalajara, MX
1700 flights
51 routes
MEX (MMMX)
Benito Juárez International Airport
Mexico City, MX
1358 flights
37 routes
CUN (MMUN)
Cancún International Airport
Cancun, MX
499 flights
17 routes
LAX (KLAX)
Los Angeles International Airport
Los Angeles, US
245 flights
21 routes
MLM (MMMM)
General Francisco J. Mujica International Airport
Morelia, MX
244 flights
12 routes
BJX (MMLO)
Del Bajío International Airport
Silao, MX
207 flights
12 routes
SJD (MMSD)
Los Cabos International Airport
Los Cabos, MX
166 flights
9 routes
Longest Routes
MEX → LIM
Benito Juárez International Airport → Jorge Chávez Int'l
2778 mi
LIM → MEX
Jorge Chávez International Airport → Lic. Benito Juarez Int'l
2718 mi
SAL → OAK
Monseñor Óscar Arnulfo Romero International Airport → San Francisco Bay Oakland Intl
2640 mi
LAX → JFK
Los Angeles International Airport → John F Kennedy Intl
2473 mi
JFK → LAX
John F Kennedy International Airport → Los Angeles Intl
2473 mi
Shortest Routes
GUA → SAL
La Aurora Airport → El Salvador Int'l
126 mi
LAX → TIJ
Los Angeles International Airport → General Abelardo L. Rodriguez Int'l
128 mi
GDL → PVR
Guadalajara International Airport → Lic. Gustavo Diaz Ordaz Int'l
130 mi
PVR → GDL
Puerto Vallarta International Airport → Don Miguel Hidalgo y Costilla Int'l
130 mi
ZIH → MLM
Ixtapa-Zihuatanejo International Airport → General Francisco J. Mujica Int'l
159 mi
All Routes
501 Total Routes
Showing 25 most popular routes
Route Destination Flights Distance Aircraft Last Seen
MZT → TIJ General Abelardo L. Rodriguez Int'l
Tijuana
196 1073 mi A20N Dec 11, 2025
LAP → TIJ General Abelardo L. Rodriguez Int'l
Tijuana
148 721 mi A320 Dec 10, 2025
HMO → TIJ General Abelardo L. Rodriguez Int'l
Tijuana
139 437 mi A20N Dec 9, 2025
PVR → GDL Don Miguel Hidalgo y Costilla Int'l
Guadalajara
135 130 mi A321 Dec 1, 2025
SJD → GDL Don Miguel Hidalgo y Costilla Int'l
Guadalajara
129 462 mi A21N Dec 10, 2025
GDL → TIJ General Abelardo L. Rodriguez Int'l
Tijuana
128 1195 mi A321 Dec 11, 2025
SJD → MEX Lic. Benito Juarez Int'l
Mexico City
128 775 mi A321 Nov 24, 2025
MZT → MEX Lic. Benito Juarez Int'l
Mexico City
125 541 mi A320 Dec 11, 2025
TIJ → GDL Don Miguel Hidalgo y Costilla Int'l
Guadalajara
117 1192 mi A321 Dec 8, 2025
TLC → MTY General Mariano Escobedo Int'l
Monterrey
108 447 mi A320 Oct 26, 2025
MLM → TIJ General Abelardo L. Rodriguez Int'l
Tijuana
106 1330 mi A320 Dec 11, 2025
MXL → GDL Don Miguel Hidalgo y Costilla Int'l
Guadalajara
105 1135 mi A320 Dec 8, 2025
GDL → CUN Cancun Int'l
Cancun
105 1107 mi A321 Dec 10, 2025
CUL → TIJ General Abelardo L. Rodriguez Int'l
Tijuana
103 869 mi A320 Dec 10, 2025
GDL → MTY General Mariano Escobedo Int'l
Monterrey
99 439 mi A320 Dec 4, 2025
CUN → MEX Lic. Benito Juarez Int'l
Mexico City
97 811 mi A320 Dec 11, 2025
PVR → TIJ General Abelardo L. Rodriguez Int'l
Tijuana
93 1250 mi A320 Dec 9, 2025
PVR → MEX Lic. Benito Juarez Int'l
Mexico City
88 448 mi A320 Dec 11, 2025
TLC → GDL Don Miguel Hidalgo y Costilla Int'l
Guadalajara
83 258 mi A320 Oct 26, 2025
HMO → GDL Don Miguel Hidalgo y Costilla Int'l
Guadalajara
81 785 mi A21N Dec 9, 2025
CJS → GDL Don Miguel Hidalgo y Costilla Int'l
Guadalajara
80 796 mi A20N Dec 10, 2025
MID → MEX Lic. Benito Juarez Int'l
Mexico City
80 633 mi A320 Dec 11, 2025
GDL → CJS Abraham Gonzalez Int'l
Ciudad Juarez
79 840 mi A20N Dec 10, 2025
FAT → GDL Don Miguel Hidalgo y Costilla Int'l
Guadalajara
77 1549 mi A320 Dec 9, 2025
GDL → MXL General Rodolfo Sanchez Taboada Int'l
Mexicali
76 1121 mi A320 Dec 11, 2025
Data Information:

Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.

Data Freshness: Real-time
Last Update: Dec 11, 2025 08:04
Coverage: Observed routes only