Volaris (ICAO: VOI) is a prominent Mexican ultra-low-cost airline offering extensive air travel services across the Americas.
Volaris, legally known as Concesionaria Vuela Compañía de Aviación, S.A.P.I. de C.V., was founded in 2004 with initial operations commencing on March 13, 2006, with a flight from Toluca to Tijuana. It was established through a collaborative effort involving investment funds such as Discovery Americas I and Columbia Equity Partners, alongside TACA Airlines, and initially included Grupo Televisa and Inbursa as shareholders. The airline's core mission is to provide affordable air travel options, primarily targeting the Mexican market, but extending its reach to the United States, Costa Rica, Guatemala, and El Salvador.
The airline's primary operational base is in Mexico City, with key hubs at Mexico City International Airport (MEX), Guadalajara International Airport (GDL), and Tijuana International Airport (TIJ). Volaris also designates Cancun, León/Del Bajío, and Monterrey as focus cities to efficiently connect passengers to various destinations. Volaris operates a modern fleet primarily composed of Airbus A320 family aircraft, including A320, A320neo, A321, and A321neo models. As of the second quarter of 2025, its fleet consisted of 149 aircraft with an average age of 6.6 years. The airline officially ceased operations of its Airbus A319 fleet in October 2025 as part of a strategic shift towards newer, more efficient aircraft.
Volaris boasts a broad route network, serving 73 destinations across Mexico, the United States, Central America, and South America, with over 450 daily flights on 230 routes. It holds the distinction of being Mexico's largest airline by transported passengers and commands a significant share of the domestic market. As an ultra-low-cost carrier, Volaris is not affiliated with any major global airline alliance (like Star Alliance, SkyTeam, or Oneworld). However, it maintains codeshare agreements, notably with Frontier Airlines, to expand its network and offer more flight options to its customers. Volaris does not offer a traditional Business Class. Instead, it provides a service called Volaris Plus, which includes benefits such as extra legroom seats, priority check-in and boarding, and additional baggage allowance. Other seating options include "Premium + More space" in rows 1 and 2 (with an empty middle seat, snack, and drink), "Premium" seats in rows 3 to 5 for quicker disembarking, "Seats with more space" in emergency exit rows, and standard economy seats. The airline also offers a membership program called v.club, providing access to discounted fares and exclusive offers.
Recent traveler reviews for Volaris indicate a mixed sentiment, reflecting the trade-offs often associated with ultra-low-cost carriers.
What Travelers Love:
Common Complaints:
Overall, the sentiment suggests that while Volaris delivers on its promise of low-cost travel, the overall perceived value can be significantly impacted by frustrating customer service experiences and the accumulation of extra fees. The in-flight comfort is generally basic, aligning with its ultra-low-cost model.
Volaris maintains a strong safety profile, holding a 7/7 safety rating from Airline Ratings as of February 23, 2024. The airline states it operates under stringent safety, biosecurity, and quality standards, in strict compliance with all safety regulations set by the Federal Aviation Administration (FAA). Volaris is also certified under the IATA Operational Safety Audit (IOSA) program.
While generally maintaining a good safety record, there have been a few notable incidents in 2024-2025. On December 8, 2024, a passenger attempted to hijack a Volaris flight from Leon to Tijuana, forcing a diversion to Guadalajara, where the individual was arrested. Other reported incidents include an Airbus A320 landing with incorrect nose gear orientation at Tulum on May 29, 2025, an Airbus A319 runway excursion during landing at Mexico City Felipe Angeles on February 13, 2025, an Airbus A320 experiencing engine problems near Los Angeles on March 25, 2025, and an Airbus A321-200 reporting engine vibrations en route from Los Angeles to Guadalajara on June 3, 2025. These incidents, while notable, appear to have been managed according to established safety procedures.
Volaris operates one of the youngest fleets in the Americas, with an average aircraft age of 6.6 years as of the second quarter of 2025, and approximately two-thirds of its aircraft are next-generation models. The airline has a substantial order book for 122 Airbus A320neo-family aircraft, indicating a continued commitment to modernizing its fleet. While some traveler reviews have noted inconsistencies in cabin interior maintenance, the airline's overall maintenance reputation, especially for its young fleet, contributes to its positive safety assessment.
In terms of safety awards and recognitions, Volaris was recognized by Airline Ratings as one of the "Best Low-Cost Airlines for 2022," being the only Latin American operator in their worldwide Top 10. This recognition notably considers comprehensive safety factors. The airline has also received the Certificate of Good Health Practices from the Tourism Development Department of Yucatán and the Safe Travels Stamp from the World Travel and Tourism Council for its biosecurity measures. Furthermore, Volaris was named the Latin American Environmental Sustainability Airline/Airline Group of the Year at the CAPA Aviation Sustainability Awards for Excellence.
| Route | Destination | Flights | Distance | Aircraft | Last Seen |
|---|---|---|---|---|---|
| MZT → TIJ |
General Abelardo L. Rodriguez Int'l
Tijuana
|
196 | 1073 mi | A20N | Dec 11, 2025 |
| LAP → TIJ |
General Abelardo L. Rodriguez Int'l
Tijuana
|
148 | 721 mi | A320 | Dec 10, 2025 |
| HMO → TIJ |
General Abelardo L. Rodriguez Int'l
Tijuana
|
139 | 437 mi | A20N | Dec 9, 2025 |
| PVR → GDL |
Don Miguel Hidalgo y Costilla Int'l
Guadalajara
|
135 | 130 mi | A321 | Dec 1, 2025 |
| SJD → GDL |
Don Miguel Hidalgo y Costilla Int'l
Guadalajara
|
129 | 462 mi | A21N | Dec 10, 2025 |
| GDL → TIJ |
General Abelardo L. Rodriguez Int'l
Tijuana
|
128 | 1195 mi | A321 | Dec 11, 2025 |
| SJD → MEX |
Lic. Benito Juarez Int'l
Mexico City
|
128 | 775 mi | A321 | Nov 24, 2025 |
| MZT → MEX |
Lic. Benito Juarez Int'l
Mexico City
|
125 | 541 mi | A320 | Dec 11, 2025 |
| TIJ → GDL |
Don Miguel Hidalgo y Costilla Int'l
Guadalajara
|
117 | 1192 mi | A321 | Dec 8, 2025 |
| TLC → MTY |
General Mariano Escobedo Int'l
Monterrey
|
108 | 447 mi | A320 | Oct 26, 2025 |
| MLM → TIJ |
General Abelardo L. Rodriguez Int'l
Tijuana
|
106 | 1330 mi | A320 | Dec 11, 2025 |
| MXL → GDL |
Don Miguel Hidalgo y Costilla Int'l
Guadalajara
|
105 | 1135 mi | A320 | Dec 8, 2025 |
| GDL → CUN |
Cancun Int'l
Cancun
|
105 | 1107 mi | A321 | Dec 10, 2025 |
| CUL → TIJ |
General Abelardo L. Rodriguez Int'l
Tijuana
|
103 | 869 mi | A320 | Dec 10, 2025 |
| GDL → MTY |
General Mariano Escobedo Int'l
Monterrey
|
99 | 439 mi | A320 | Dec 4, 2025 |
| CUN → MEX |
Lic. Benito Juarez Int'l
Mexico City
|
97 | 811 mi | A320 | Dec 11, 2025 |
| PVR → TIJ |
General Abelardo L. Rodriguez Int'l
Tijuana
|
93 | 1250 mi | A320 | Dec 9, 2025 |
| PVR → MEX |
Lic. Benito Juarez Int'l
Mexico City
|
88 | 448 mi | A320 | Dec 11, 2025 |
| TLC → GDL |
Don Miguel Hidalgo y Costilla Int'l
Guadalajara
|
83 | 258 mi | A320 | Oct 26, 2025 |
| HMO → GDL |
Don Miguel Hidalgo y Costilla Int'l
Guadalajara
|
81 | 785 mi | A21N | Dec 9, 2025 |
| CJS → GDL |
Don Miguel Hidalgo y Costilla Int'l
Guadalajara
|
80 | 796 mi | A20N | Dec 10, 2025 |
| MID → MEX |
Lic. Benito Juarez Int'l
Mexico City
|
80 | 633 mi | A320 | Dec 11, 2025 |
| GDL → CJS |
Abraham Gonzalez Int'l
Ciudad Juarez
|
79 | 840 mi | A20N | Dec 10, 2025 |
| FAT → GDL |
Don Miguel Hidalgo y Costilla Int'l
Guadalajara
|
77 | 1549 mi | A320 | Dec 9, 2025 |
| GDL → MXL |
General Rodolfo Sanchez Taboada Int'l
Mexicali
|
76 | 1121 mi | A320 | Dec 11, 2025 |
Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.