Southwest Airlines (ICAO: SWA) is a prominent American low-cost carrier known for its unique operational model and customer-centric approach.
Southwest Airlines Co., often simply referred to as Southwest, was founded on March 15, 1967, by Rollin King and Herb Kelleher as Air Southwest Co., commencing operations as Southwest Airlines in June 1971. Initially, the airline focused on providing low-cost air travel within Texas, flying a "Texas Triangle" network between Dallas, Houston, and San Antonio, thus avoiding federal regulations at the time. Its headquarters are located in the Love Field neighborhood of Dallas, Texas, which also serves as a primary operating base. Southwest operates numerous major operating bases across the United States, including Atlanta (ATL), Baltimore (BWI), Chicago-Midway (MDW), Denver (DEN), Houston-Hobby (HOU), Las Vegas (LAS), Los Angeles (LAX), Nashville (BNA), Oakland (OAK), Orlando (MCO), and Phoenix Sky Harbor (PHX).
Southwest Airlines operates an exclusive all-Boeing 737 fleet, making it the world's largest operator of the Boeing 737 Next Generation family. As of June 2025, the fleet consists of 810 aircraft, including Boeing 737-700s (older models, some being replaced), 737-800s, and 737 MAX 8s, with over 500 Boeing 737 MAX aircraft on order as of November 2025. This single-aircraft strategy streamlines maintenance and training. The airline's route network is extensive, serving over 100 domestic destinations across 42 states, Washington D.C., and Puerto Rico. Southwest also offers international flights to over ten countries in Mexico, Central America, and the Caribbean, including Aruba, the Bahamas, Belize, Costa Rica, Cuba, the Dominican Republic, Jamaica, and Turks and Caicos.
Southwest Airlines is not a member of any of the three major airline alliances (Star Alliance, SkyTeam, or Oneworld). However, it does engage in interline agreements and partnerships, notably with Icelandair, China Airlines, EVA Air, and Philippine Airlines. Southwest is renowned for its open seating policy, where passengers choose any available seat upon boarding based on their assigned group and number, though this is scheduled to end on January 26, 2026. The airline offers various fare types, including "Wanna Get Away," "Wanna Get Away Plus," "Anytime," and "Business Select," with new fare classes like "Basic," "Choice," "Choice Preferred," and "Choice Extra" being introduced in 2025 for flights departing in 2026. A notable service is the allowance of two free checked bags for every passenger.
Recent traveler reviews and experiences for Southwest Airlines highlight several positive aspects and common complaints.
What Travelers Love:
Common Complaints:
Overall Sentiment: Southwest Airlines generally maintains a high level of customer satisfaction, particularly due to its friendly staff and passenger-friendly policies like free checked bags and flexible changes. However, recent operational challenges and the unique boarding system can sometimes lead to frustration for travelers.
Southwest Airlines maintains a strong safety record, although it has experienced notable incidents throughout its history. The airline has never had a fatal crash. However, there have been four fatalities linked to incidents: one passenger death from an uncontained engine failure in 2018, one passenger who died after being restrained while attempting to enter a cockpit in 2000, and one non-passenger death on the ground when a plane overran a runway in 2005. Other incidents include a runway overrun in 2000 that injured 44 people, and several "close call" incidents in 2024, such as a flight approaching too low in Florida and a takeoff from a closed runway in Maine, which led to an FAA audit.
In terms of regulatory certifications, Southwest Airlines successfully completed the IATA Operational Safety Audit (IOSA) in January 2025, an internationally recognized evaluation system for operational management and control systems. This addresses a previous point where its lack of IOSA certification led to lower safety rankings by some sites in 2020. The Federal Aviation Administration (FAA) oversees Southwest's safety, and while there were concerns in 2020 regarding FAA's oversight of the airline's safety risk management systems, a comprehensive FAA review initiated in July 2024 following recent incidents concluded in December 2024 that it "did not identify any significant safety issues."
Southwest operates an all-Boeing 737 fleet. As of May 2024, the average age of Southwest's fleet is approximately 11.7 years, with the newest Boeing 737 MAX 8 aircraft having an average age of about 2.8 years, while some older 737-700s are over 24 years old. The airline has a reputation for comprehensive maintenance programs, with mechanics reportedly inspecting aircraft beyond FAA minimum requirements. The strategy of operating a single aircraft type (Boeing 737) simplifies maintenance procedures and logistics.
Overall safety assessment based on available data indicates that Southwest Airlines is considered a safe airline. Despite past incidents and increased scrutiny from the FAA in 2024, the subsequent FAA review found no significant safety issues, and the airline achieved its IOSA certification. According to AirAdvisor's 2025 ranking, Southwest is among the safest airlines in the US with zero recent accidents in 2023 and 2024. Southwest has also been recognized for its strong safety culture and Safety Management System (SMS).
| Route | Destination | Flights | Distance | Aircraft | Last Seen |
|---|---|---|---|---|---|
| AMA → DAL |
Dallas Love Fld
Dallas
|
278 | 349 mi | B737 | Dec 11, 2025 |
| ISP → BWI |
Baltimore/Washington Intl
Baltimore
|
264 | 338 mi | B738 | Dec 11, 2025 |
| MHT → BWI |
Baltimore/Washington Intl
Baltimore
|
264 | 523 mi | B38M | Dec 10, 2025 |
| MDW → PHX |
Phoenix Sky Harbor Intl
Phoenix
|
187 | 1443 mi | B38M | Dec 11, 2025 |
| BZN → DEN |
Denver Intl
Denver
|
179 | 524 mi | B738 | Dec 10, 2025 |
| MDW → LAS |
Harry Reid Intl
Las Vegas
|
176 | 1519 mi | B738 | Dec 11, 2025 |
| KOA → HNL |
Daniel K Inouye Intl
Honolulu
|
175 | 163 mi | B38M | Dec 10, 2025 |
| ISP → PBI |
Palm Beach Intl
West Palm Beach
|
175 | 1170 mi | B38M | Dec 11, 2025 |
| MDW → MCO |
Orlando Intl
Orlando
|
175 | 992 mi | B738 | Dec 11, 2025 |
| HRL → HOU |
William P Hobby
Houston
|
174 | 300 mi | B737 | Dec 10, 2025 |
| CRP → HOU |
William P Hobby
Houston
|
172 | 194 mi | B738 | Dec 11, 2025 |
| ECP → BNA |
Nashville Intl
Nashville
|
159 | 469 mi | B737 | Dec 10, 2025 |
| OAK → LAS |
Harry Reid Intl
Las Vegas
|
157 | 407 mi | B737 | Dec 11, 2025 |
| HOU → DAL |
Dallas Love Fld
Dallas
|
157 | 240 mi | B737 | Dec 10, 2025 |
| ALB → BWI |
Baltimore/Washington Intl
Baltimore
|
153 | 289 mi | B737 | Dec 10, 2025 |
| MDW → DAL |
Dallas Love Fld
Dallas
|
153 | 795 mi | B38M | Dec 11, 2025 |
| OAK → SAN |
San Diego Intl
San Diego
|
152 | 447 mi | B737 | Dec 11, 2025 |
| SBA → LAS |
Harry Reid Intl
Las Vegas
|
151 | 288 mi | B737 | Dec 9, 2025 |
| ISP → MCO |
Orlando Intl
Orlando
|
147 | 1063 mi | B738 | Dec 11, 2025 |
| MDW → BWI |
Baltimore/Washington Intl
Baltimore
|
144 | 610 mi | B38M | Dec 11, 2025 |
| MDW → LGA |
LaGuardia
New York
|
144 | 743 mi | B38M | Dec 11, 2025 |
| MDW → HOU |
William P Hobby
Houston
|
139 | 939 mi | B38M | Dec 10, 2025 |
| SJU → MCO |
Orlando Intl
Orlando
|
139 | 1190 mi | B38M | Dec 10, 2025 |
| MDW → DEN |
Denver Intl
Denver
|
139 | 912 mi | B738 | Dec 11, 2025 |
| ELP → DAL |
Dallas Love Fld
Dallas
|
134 | 561 mi | B737 | Dec 10, 2025 |
Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.