Royal Brunei

Traveler reviews for Royal Brunei Airlines generally highlight a positive experience, though with some recurring areas for improvement.

What Travelers Love:

• Friendly and professional cabin crew: Many travelers consistently praise the airline's staff for their warmth, attentiveness, and professional service, often describing them as some of the best in economy class.
• Comfortable seating, especially on the Boeing 787: Passengers appreciate the spaciousness and comfort of the seats, particularly the lie-flat beds in Business Class and the generous legroom in Economy Class on the 787 Dreamliner.
• Good value for money: Several reviews indicate that Royal Brunei Airlines offers competitive fares, making it an attractive option for certain routes.
• Halal and Muslim-friendly services: The airline is recognized for providing halal meals and catering to Muslim travelers, earning it the "Muslim-Friendly Airline of The Year" award in 2024.

Common Complaints:

• Dated in-flight entertainment (IFE) system: Some passengers find the IFE screens small, the user interface slow, and the movie selection limited, suggesting an outdated system, especially on older 787 aircraft.
• Website and online check-in issues: Travelers have reported glitches and difficulties with the airline's website, particularly when attempting online check-in from mobile devices.
• Inconsistent food quality/quantity: While some find the food good, others have noted that the quality is average or that the meal portions on longer flights can be insufficient.
• Flight delays and disruption management: There have been instances of significant flight delays, with some passengers expressing dissatisfaction over how these disruptions and associated accommodations were handled.
• No alcohol service: For travelers accustomed to alcoholic beverages onboard, the airline's "dry" policy can be a point of disappointment, though it aligns with Brunei's cultural and religious practices.

Overall, Royal Brunei Airlines is often regarded as a good, reliable airline, particularly praised for its exceptional cabin crew and comfortable long-haul experience at competitive prices. However, modernizing its in-flight entertainment and improving online functionalities and consistency in food service could further enhance the passenger experience.