Jazeera Airways

Recent traveler reviews for Jazeera Airways present a mixed, often critical, perspective on the airline's service.

What Travelers Love:

• Punctuality and Smooth Operations: Some passengers have reported positive experiences with flights departing and arriving on schedule, along with smooth take-offs and landings.
• Professional and Friendly Crew: Instances of professional and friendly cabin crew have been highlighted in some reviews.
• Cleanliness: A few travelers have noted the aircraft to be clean.
• In-flight Entertainment: The "Jazeera Screens" system, offering complimentary in-flight entertainment accessible on personal devices, is seen as a positive feature for a low-cost carrier.

Common Complaints:

• Frequent Delays and Cancellations: Numerous travelers consistently report significant flight delays and cancellations, often with inadequate communication from the airline.
• Poor Customer Service: Passengers frequently cite rude, unhelpful, and unresponsive customer service when attempting to resolve issues, rebook flights, or process refunds.
• Baggage Issues and Hidden Fees: Complaints are common regarding unclear baggage allowance policies, leading to unexpected and costly excess baggage fees at the airport. Lost luggage is also a reported issue.
• Uncomfortable Seating and Limited Amenities: Economy class seats are often described as uncomfortable, particularly on longer flights, and the lack of complimentary meals is a frequent point of contention.
• Congested Terminal Experience: The airline's dedicated Terminal 5 at Kuwait International Airport is often criticized for being small, crowded, having insufficient seating, limited shopping and dining options, and expensive food.

Overall sentiment suggests that while Jazeera Airways can be a viable option for budget-conscious travelers on short routes, the frequent operational disruptions, perceived poor customer service, and limitations of its ground facilities significantly detract from the overall travel experience for many.