Hawaiian Airlines

Recent traveler reviews for Hawaiian Airlines present a mixed picture, highlighting both commendable aspects and areas needing improvement.

What Travelers Love:

• Cabin Crew: Many travelers praise the cabin crew for being attentive, pleasant, and efficient, often making up for other shortcomings.
• In-flight Experience: The overall in-flight experience is generally well-regarded, with features like free Wi-Fi and personal entertainment systems on some aircraft noted as positives.
• Website Ease of Use: Some users have found the airline's website to be super easy to navigate for booking and managing flights.

Common Complaints:

• Customer Service (Ground/Phone): A frequent complaint centers on poor, even "abysmal," customer service on the ground and via phone, with travelers reporting unhelpful and disinterested staff.
• Delays: Repeated flight delays are a common source of frustration for passengers.
• Legroom/Cramped Seats: Travelers often describe the legroom as cramped, especially on longer flights, leading to feelings of claustrophobia.
• Baggage Issues: Complaints include high fees for checked bags and instances of damaged or missing items, suggesting issues with baggage handling.
• In-flight Food: The quality of in-flight meals has received negative feedback, with some passengers reporting limited options, such as being forced to eat vegetarian due to other choices running out.

Overall sentiment suggests that while Hawaiian Airlines excels in its in-flight atmosphere and the helpfulness of its cabin crew, significant improvements are needed in its ground operations and customer support. The airline's recent integration with Alaska Airlines has been mentioned by some reviewers as a potential factor in observed changes in service quality.