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Traveler reviews for FlyPelican highlight a mix of satisfaction with its regional focus and practical limitations due to its aircraft type.

What Travelers Love:

• Friendly and helpful staff: Many travelers praise the friendly and accommodating nature of FlyPelican's ground staff and customer service agents.
• Direct and convenient routes: The airline is valued for offering direct flights on regional routes that are often not served by larger carriers, saving significant travel time compared to alternatives.
• On-time performance: Passengers frequently report that flights generally adhere to their scheduled times.
• Affordable fares: FlyPelican is often recognized for its reasonable fares, especially for regional travel, with specific offers like "$72 within 72 hours" fares available on some routes.
• Unique flying experience: The experience of flying on a small British Aerospace Jetstream 32, including the ability to see into the cockpit, is considered a novel and engaging aspect for many passengers.

Common Complaints:

• Small aircraft and limited comfort: The 19-seat aircraft are described as tiny, offering small seats with restricted legroom and no overhead lockers.
• Lack of in-flight services and entertainment: Due to the aircraft size, there is no flight attendant, in-flight service, Wi-Fi, or seatback entertainment, beyond a cold bottle of water.
• Noisy and bumpy ride: The smaller turboprop aircraft can be noisy, and flights may experience a bumpier ride, particularly in turbulent or windy conditions.
• Check-in inconveniences: Some travelers have noted that boarding passes in Sydney can only be obtained one hour prior to departure, which can be inconvenient for those arriving earlier.
• Refund policy issues: There have been reports of difficulties in obtaining refunds for cancelled flights, with the airline sometimes directing passengers to third-party insurance providers or offering credits with limited terms.
• Aircraft age and interior wear: One review mentioned observing a 27-year-old aircraft with visibly worn seats.

Overall, traveler sentiment suggests FlyPelican is a practical choice for regional travel, especially for its direct routes and generally friendly service. While the inherent lack of luxury and comfort in its small aircraft is a frequently mentioned drawback, many find it acceptable for short flights, though refund policies for disruptions are a point of concern.