Here is comprehensive information about Citilink (ICAO: CTV) airline:
Citilink Indonesia (ICAO: CTV, IATA: QG) is an Indonesian low-cost carrier headquartered in Jakarta. Established in July 2001 as a strategic business unit of Garuda Indonesia, it officially commenced independent operations as a separate subsidiary on July 30, 2012, with its own distinctive callsign ("SUPERGREEN"), airline codes, logo, and uniforms. The airline's vision is to become the leading low-cost carrier in the region, focusing on providing scheduled, affordable, and safety-focused air transport services.
Citilink's main operational bases are Soekarno–Hatta International Airport in Jakarta and Juanda International Airport in Surabaya. It also maintains other operating bases in Batam, Denpasar, Jakarta–Halim Perdanakusuma, Makassar, and Medan, serving a network of domestic and regional international destinations. The airline made its first international flight to Dili, Timor Leste, in 2017 and expanded its international routes to Papua New Guinea in 2023.
The airline operates a fleet predominantly consisting of Airbus A320s, which form the core of its operations. As of December 2021, Citilink's fleet included ATR 72-600s, Airbus A320-200s, Airbus A320neos, Airbus A330-900s, and Boeing 737-500s, with a total of 60 aircraft at that time. As a low-cost carrier, Citilink offers essential services, including web check-in. While in-flight entertainment and Wi-Fi are generally not standard on short-haul flights, the airline has introduced a streaming system called 'LinkTertainment' on some aircraft. Citilink provides a loyalty program named LinkMiles, which offers benefits such as priority boarding, priority check-in, rescheduling flexibility, extra baggage allowance, and discounts on pre-booked meals and seat selection in "Green Zone" or "Regular Zone" seating. Although Citilink is a subsidiary of SkyTeam member Garuda Indonesia, it is not a member of any major global airline alliance itself. It does, however, have a joint loyalty program with its parent company, Supergreen GarudaMiles.
Traveler reviews for Citilink are generally mixed, with an average rating of 6.1/10, indicating good service, though it is often considered below the average of other carriers. The airline is frequently seen as a "solid choice for low-cost travel" and is sometimes referred to as a "premium LCC" within the Indonesian market.
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Overall sentiment suggests that Citilink is a viable option for budget-conscious travelers seeking affordable fares, often outperforming other regional low-cost carriers in punctuality and cabin crew professionalism. However, travelers should be prepared for potential flight schedule changes and minimal in-flight amenities typical of a low-cost model.
Citilink has demonstrated a strong commitment to aviation safety, evidenced by recent certifications and awards. The airline officially obtained IOSA (IATA Operational Safety Audit) registration on July 31, 2025, a globally recognized standard for operational safety, and became a member of the International Air Transport Association (IATA) in 2025. This certification involves a comprehensive evaluation of various safety management systems and operational procedures, including maintenance and technical aspects.
The airline has an injury and fatality-free history. Notable incidents have included three runway excursions in 2012 and 2015, an ATR-72 striking an airport fence in 2021, and a pilot incapacitation mid-flight in 2022, all of which occurred without injuries. Prior to obtaining IOSA registration in 2025, some safety assessments, such as that by AirlineRatings, awarded Citilink a 5/7 safety rating due to the absence of this specific audit. However, the recent IOSA certification significantly bolsters its standing in adhering to international safety standards.
As of July 2023, Citilink operates a modern fleet with an average age of 8.6 years. While the average age of individual aircraft types can vary (e.g., Airbus A320neos at 3.7 years, Boeing 737-500s at 24.1 years as of December 2021), the airline actively aims to modernize its fleet for improved fuel efficiency and reduced emissions. The comprehensive IOSA audit includes an evaluation of aircraft maintenance procedures, reflecting Citilink's dedication to high maintenance standards.
Citilink has received several safety awards and recognitions:
| Route | Destination | Flights | Distance | Aircraft | Last Seen |
|---|---|---|---|---|---|
| KNO → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
133 | 863 mi | A320 | Dec 10, 2025 |
| HLP → JOG |
Adisutjipto International
Sleman
|
85 | 265 mi | ATR | Dec 11, 2025 |
| BTH → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
81 | 531 mi | A320 | Dec 10, 2025 |
| PKU → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
72 | 581 mi | A320 | Dec 6, 2025 |
| SUB → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
64 | 430 mi | A320 | Dec 10, 2025 |
| BPN → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
63 | 782 mi | A320 | Dec 11, 2025 |
| PNK → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
58 | 455 mi | A320 | Dec 10, 2025 |
| LOP → SUB |
Juanda Int'l
Surabaya
|
47 | 257 mi | A320 | Dec 9, 2025 |
| PLM → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
46 | 261 mi | A320 | Dec 9, 2025 |
| HLP → DPS |
Ngurah Rai/Bali Intl
Bali/Denpasar
|
46 | 593 mi | A320 | Dec 11, 2025 |
| BDJ → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
46 | 589 mi | A320 | Dec 9, 2025 |
| BPN → SUB |
Juanda Int'l
Surabaya
|
45 | 509 mi | A320 | Dec 11, 2025 |
| TKG → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
45 | 119 mi | A320 | Dec 10, 2025 |
| DIL → DPS |
Ngurah Rai/Bali Intl
Bali/Denpasar
|
41 | 708 mi | A320 | Dec 10, 2025 |
| SUB → BPN |
Sepinggan Int'l
Balikpapan
|
40 | 509 mi | A320 | Dec 8, 2025 |
| PKY → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
39 | 570 mi | A320 | Dec 10, 2025 |
| SUB → DPS |
Ngurah Rai/Bali Intl
Bali/Denpasar
|
37 | 189 mi | A320 | Dec 8, 2025 |
| PLW → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
36 | 983 mi | A320 | Dec 10, 2025 |
| BTH → PKU |
Sultan Syarif Qasim II Int'l (Simpang Tiga)
Pekanbaru
|
33 | 191 mi | A320 | Dec 10, 2025 |
| MDC → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
33 | 1369 mi | A320 | Dec 6, 2025 |
| BDJ → BPN |
Sepinggan Int'l
Balikpapan
|
31 | 211 mi | UNKNOWN | Dec 3, 2025 |
| CGK → MDC |
Sam Ratulangi Int'l
Manado
|
31 | 1369 mi | A320 | Dec 9, 2025 |
| HLP → MLG |
Abdul Rachman Saleh
Malang
|
31 | 416 mi | A320 | Dec 11, 2025 |
| AMQ → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
31 | 1486 mi | A320 | Dec 9, 2025 |
| PKU → BTH |
Hang Nadim
Batam
|
30 | 191 mi | A320 | Dec 6, 2025 |
Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.