Croatia Airlines

Recent traveler reviews for Croatia Airlines offer a mixed but often critical perspective on the airline's services.

What Travelers Love:

• Occasional Punctuality: Some passengers have reported that flights were on time and uneventful.
• Friendly Crew (sometimes): While opinions vary, some reviews mention professional and friendly cabin and ground staff.
• Included Amenities: The provision of complimentary snacks and beverages in Economy Class is often appreciated.
• Baggage Handling for Smaller Airports: Some travelers flying through smaller airports appreciate the tarmac baggage handling, which they believe reduces the risk of lost luggage.

Common Complaints:

• Poor Customer Service: A frequently highlighted issue is the perceived lack of helpfulness, disinterest, and occasional rudeness from customer service and ground staff.
• Flight Delays and Cancellations: Many passengers report frequent and significant flight delays and cancellations, leading to missed connections and considerable travel disruptions.
• Baggage Problems: Complaints include lost or delayed luggage and issues with baggage policies and charges, sometimes leading to unexpected fees.
• Aging Aircraft Interiors: Some reviews describe the aircraft, particularly the Dash-8 turboprops, as old, clunky, or overused with worn interiors.
• Lack of In-Flight Entertainment/Wi-Fi: The absence of comprehensive in-flight entertainment or Wi-Fi is a common point of feedback.

Overall, the sentiment surrounding Croatia Airlines is polarized. While some travelers have positive experiences regarding punctuality and included services, a significant number express dissatisfaction, primarily concerning operational inconsistencies like delays and cancellations, coupled with what they perceive as subpar customer service and aging aircraft.