Caribbean Airlines

Recent traveler reviews for Caribbean Airlines present a mixed bag of experiences.

What Travelers Love:

• Friendly Crew: Many passengers consistently praise the staff and crew for their welcoming demeanor, professionalism, and warm, compassionate service, which often reflects the "warmth of the islands."
• Convenient Regional Travel: The airline is frequently lauded for its convenience for short inter-island flights and offering direct routes to various Caribbean destinations, simplifying travel within the region.
• Complimentary Offerings: Travelers appreciate the inclusion of complimentary meals and snacks on flights, a service that is becoming less common among airlines. Business class is often noted for providing a substantially more comfortable experience.

Common Complaints:

• Flight Delays and Cancellations: A recurring issue highlighted by travelers is frequent flight delays and cancellations, often compounded by poor communication from the airline regarding these changes.
• Poor Customer Service: Many reviews point to difficult, unresponsive, and slow customer service, particularly when dealing with refund requests or flight changes. Travelers report long waits for responses and unhelpful interactions.
• Baggage Issues: Complaints include lost or damaged luggage and inadequate compensation or slow resolution for such incidents. Some travelers also mention limited in-flight entertainment options.

Overall sentiment suggests that while Caribbean Airlines excels in delivering a friendly, island-inspired experience onboard and offers convenient regional connections, operational consistency and post-flight customer support remain areas needing significant improvement. The warmth of the crew often contrasts with frustrations stemming from delays and administrative challenges.