AirAsia
Airline Statistics
229
Active Routes7089
Flight Observations74
Unique Destinations77
Origin Airports1042
Avg Route Distance (mi)2661
Longest Route (mi)0
Domestic Routes100
International RoutesAbout AirAsia
AirAsia (Malaysia) (ICAO: AXM) is a prominent low-cost carrier in Southeast Asia, known for its extensive network and affordable fares.
AirAsia was initially established on December 20, 1993, by DRB-HICOM as a full-service airline, commencing operations on November 18, 1996. Facing considerable debt, the airline was acquired for a nominal sum by entrepreneurs Tony Fernandes and Kamarudin Meranun in September 2001, who then transformed it into a successful low-cost carrier.
The airline's primary operational base and main hub is Kuala Lumpur International Airport (KLIA), specifically Terminal 2 (klia2). AirAsia also utilizes several secondary hubs within Malaysia, including Senai International Airport in Johor Bahru, Kota Kinabalu International Airport, Kuching International Airport, and Penang International Airport, to enhance regional connectivity. AirAsia operates an all-Airbus fleet. As of January 2024, the AirAsia (Malaysia) fleet consists of 104 aircraft, predominantly Airbus A320-200s and Airbus A320neos. The wider AirAsia Group, which includes its long-haul subsidiary AirAsia X, also operates Airbus A330 aircraft for medium to long-haul routes.
AirAsia's route network is extensive, offering scheduled domestic and international flights to over 166 destinations across 25 countries. Its focus is primarily on Southeast Asia, but its reach extends to South Asia, Greater China, Australia, and the Middle East. AirAsia is not a member of any major global airline alliances such as Star Alliance, SkyTeam, or Oneworld. As a low-cost carrier, its services primarily consist of Economy Class with options for "Hot Seats" located at the front and emergency exit rows, offering more legroom and priority boarding. While largely a no-frills airline, its long-haul affiliate, AirAsia X, provides a Premium Flatbed option. Pre-ordered meals are also available.
Traveler Reviews
Recent traveler reviews for AirAsia (Malaysia) present a mixed bag of experiences, often highlighting the trade-offs associated with flying a low-cost carrier.
What Travelers Love:
- Affordable Fares: AirAsia is frequently praised for its highly competitive and often significantly cheaper ticket prices compared to full-service airlines.
- Efficient Check-in/Boarding: When flights operate smoothly, some travelers report the check-in and boarding processes to be relatively efficient.
- Tasty Pre-ordered Meals: Many passengers commend the quality and reasonable pricing of the pre-ordered in-flight meals, with popular dishes like Nasi Lemak often receiving positive feedback.
Common Complaints:
- Frequent Delays and Cancellations: A persistent and significant complaint among travelers is the high incidence of flight delays and cancellations.
- Poor Customer Service: Travelers frequently report difficulties with customer service, citing unresponsive chatbots, invalid email addresses, and generally unhelpful or rude staff when attempting to resolve issues.
- Strict and Inconsistent Baggage Policies: Strict enforcement of carry-on weight limits, expensive checked baggage fees, and inconsistent application of these rules by ground staff are common sources of frustration.
- Cramped Seating and Lack of Amenities: As expected from a budget airline, seating is often described as narrow with limited legroom, and there is generally no in-flight entertainment.
Overall sentiment indicates that while AirAsia successfully delivers on its promise of affordable air travel, especially for regional routes, this often comes at the cost of operational reliability and customer support. Travelers often weigh the significant cost savings against the potential for frustrating delays, strict policies, and challenging customer service experiences.
Safety Information
AirAsia (Malaysia) generally maintains a strong safety profile within the aviation industry.
Recent safety record and any notable incidents: The AirAsia Group, including AirAsia Malaysia, has consistently received a seven-star safety rating from AirlineRatings.com. While there have been reports of minor incidents involving AirAsia aircraft, such as a loss of cabin pressure in April 2025 and an engine fire in March 2025, no recent fatal accidents are directly attributed to AirAsia (Malaysia). The notable fatal accident within the broader AirAsia Group was Indonesia AirAsia Flight 8501 in December 2014.
Regulatory certifications: AirAsia Malaysia achieved IATA Operational Safety Audit (IOSA) certification in September 2018, which was successfully renewed in August 2021. IOSA accreditation is recognized internationally as a global benchmark for safety management. The U.S. Federal Aviation Administration (FAA) downgraded Malaysia's air safety rating to Category 2 in November 2019, impacting Malaysian airlines' ability to add new routes to the US; however, this was an assessment of the Civil Aviation Authority of Malaysia (CAAM) and not individual airlines. Malaysia's FAA safety rating was reinstated to Category 1 in October 2022, allowing for future network expansion opportunities to the US.
Fleet age and maintenance reputation: As of January 2024, the average age of AirAsia (Malaysia)'s fleet is 10 years. The airline emphasizes rigorous safety management, including a dedicated engineering team, and adheres to the European Union Aviation Safety Agency (EASA) Part 145 approval standards.
Overall safety assessment based on available data: Based on the information available, AirAsia (Malaysia) demonstrates a robust safety record. The consistent high safety ratings from AirlineRatings.com and its ongoing IOSA certification underscore its commitment to operational safety and adherence to international standards.
Any safety awards or recognitions: AirAsia Group, encompassing AirAsia Malaysia, has been repeatedly recognized as one of the world's top 20 safest low-cost airlines by AirlineRatings.com. In 2019, AirAsia also received the Gold Class 1 award in the Logistics & Transportation category from the Malaysian Society of Occupational Safety and Health, acknowledging its dedication to occupational safety and health performance.
Route Network Map
Most Popular Routes
Top Destinations
Top Origin Airports
Top Border Crossing Flights
Longest Routes
All Routes
229 Total Routes| Route | Destination | Flights | Distance | Aircraft | Last Seen |
|---|---|---|---|---|---|
| LGK → KUL |
Kuala Lumpur Int'l
Sepang
|
297 | 283 mi | A320 | Jan 30, 2026 |
| PEN → KUL |
Kuala Lumpur Int'l
Sepang
|
286 | 202 mi | A320 | Jan 31, 2026 |
| KCH → KUL |
Kuala Lumpur Int'l
Sepang
|
217 | 604 mi | A320 | Jan 31, 2026 |
| TWU → BKI |
Kota Kinabalu Int'l
Kota Kinabalu
|
216 | 182 mi | A320 | Jan 30, 2026 |
| BKI → KUL |
Kuala Lumpur Int'l
Sepang
|
210 | 1014 mi | A20N | Jan 30, 2026 |
| JHB → KUL |
Kuala Lumpur Int'l
Sepang
|
196 | 156 mi | A320 | Jan 31, 2026 |
| TWU → KUL |
Kuala Lumpur Int'l
Sepang
|
153 | 1139 mi | A320 | Jan 30, 2026 |
| BWN → KUL |
Kuala Lumpur Int'l
Sepang
|
149 | 926 mi | A20N | Jan 30, 2026 |
| KUL → BKI |
Kota Kinabalu Int'l
Kota Kinabalu
|
146 | 1014 mi | A21N | Jan 30, 2026 |
| KUL → SIN |
Singapore Changi
Singapore
|
117 | 185 mi | A320 | Jan 28, 2026 |
| BKI → TWU |
Tawau
Tawau
|
114 | 182 mi | A320 | Jan 30, 2026 |
| LGK → PEN |
Penang Int'l
George Town
|
99 | 81 mi | A320 | Jan 30, 2026 |
| JHB → KCH |
Kuching Int'l
Kuching
|
95 | 462 mi | A320 | Jan 31, 2026 |
| TRZ → KUL |
Kuala Lumpur Int'l
Sepang
|
94 | 1672 mi | A320 | Jan 29, 2026 |
| KCH → BTU |
Bintulu
Bintulu
|
89 | 217 mi | A320 | Jan 31, 2026 |
| SIN → KUL |
Kuala Lumpur Int'l
Sepang
|
87 | 185 mi | A320 | Jan 29, 2026 |
| KUL → LGK |
Langkawi Int'l
Langkawi (Pulau Langkawi)
|
86 | 283 mi | A20N | Jan 29, 2026 |
| KCH → MYY |
Miri
Miri
|
85 | 319 mi | A320 | Jan 31, 2026 |
| BKI → SDK |
Sandakan
Sandakan
|
84 | 138 mi | A320 | Jan 30, 2026 |
| KUL → MYY |
Miri
Miri
|
84 | 856 mi | A20N | Jan 31, 2026 |
| PKU → KUL |
Kuala Lumpur Int'l
Sepang
|
84 | 159 mi | A320 | Jan 30, 2026 |
| KCH → SBW |
Sibu
Sibu
|
83 | 125 mi | A320 | Jan 31, 2026 |
| JHB → PEN |
Penang Int'l
George Town
|
81 | 345 mi | A320 | Jan 31, 2026 |
| KUL → TWU |
Tawau
Tawau
|
79 | 1139 mi | A20N | Jan 23, 2026 |
| BTJ → KUL |
Kuala Lumpur Int'l
Sepang
|
76 | 474 mi | A320 | Jan 30, 2026 |
Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.
Last Update: Jan 31, 2026 06:03
Coverage: Observed routes only