Air India Express (ICAO: AXB) is an Indian low-cost airline and a wholly-owned subsidiary of Air India, which is part of the Tata Group. The airline was inaugurated on April 29, 2005, as a budget carrier to cater to the demand for affordable short-haul international flights, primarily connecting Indian expatriate communities in the Middle East and Southeast Asia. A significant development occurred on October 1, 2024, when AIX Connect (formerly AirAsia India) merged with Air India Express, further consolidating its operations.
The airline operates from primary operational hubs and bases that include Bengaluru, Delhi, Hyderabad, and Mumbai, along with key focus cities such as Kochi, Kozhikode, Kannur, Thiruvananthapuram, and Tiruchirappalli. Its international hubs are concentrated in the Gulf region, notably Dammam, Dubai, and Sharjah. As of November 2025, Air India Express boasts a fleet of 115 modern aircraft, comprising 75 Boeing 737s (including Boeing 737 MAX 8 and Boeing 737-800) and 40 Airbus A320s (including Airbus A320neo and A320ceo). The airline has ambitious plans to expand its fleet to 170 aircraft within five years.
Air India Express has an extensive route network, serving 43 domestic destinations across India and 17 international destinations in 10 countries as of November 2025. The airline emphasizes connectivity from tier-2 and tier-3 Indian cities to major hubs and international locations, particularly in the Middle East, Southeast Asia, and South Asia. While its parent company, Air India, is a member of the Star Alliance, Air India Express is not a full member but was expected to join as a "connecting partner." As a low-cost carrier, Air India Express primarily offers an Economy Class cabin, but provides a varied fare family including Xpress Lite (cabin baggage only), Xpress Value (15 kg check-in baggage), Xpress Flex (unlimited changes), and Xpress Biz. The Xpress Biz offering, available on newer Boeing 737-8 aircraft, features premium recliner seats with generous pitch, no middle seats, complimentary "Gourmair" hot meals, and priority services such as check-in, baggage, and boarding.
Recent traveler reviews for Air India Express show a mixed to generally negative sentiment.
What Travelers Love:
Common Complaints:
Overall sentiment suggests that while Air India Express can be a cost-effective choice, travelers frequently encounter issues with reliability, customer service, and the overall travel experience, particularly with ground operations. The airline's efforts to enhance service appear to be inconsistent based on recent feedback.
Air India Express's safety record includes notable incidents, casting a shadow on its overall safety assessment. The airline has successfully completed its IATA Operational Safety Audit (IOSA) in June 2024, a certification that aims to improve airline operational safety and enhance efficiency, affirming its commitment to international standards.
However, the airline has been involved in two fatal accidents:
Other non-fatal incidents reported include tail strikes, hydraulic failures in landing gear, engine problems, and loss of cabin pressure. Furthermore, there have been accusations of Air India Express, along with its parent company, falsifying safety records to the Indian civil aviation authority. The Indian aviation watchdog has also issued notices for multiple safety violations related to engine parts, crew duty norms, fatigue management, and training oversight.
Regarding its fleet, Air India Express is actively expanding and modernizing, with plans to complete a full retrofit of its fleet with new cabin interiors by 2027. While its parent company, Air India, received a "perfect safety rating of seven out of seven" from Airlineratings.com in September 2024, the specific safety assessments and maintenance reputation for Air India Express have been subject to scrutiny. No specific safety awards or recognitions for Air India Express were identified in the available data.
| Route | Destination | Flights | Distance | Aircraft | Last Seen |
|---|---|---|---|---|---|
| TRV → BLR |
Bengaluru Int'l
Bangalore
|
78 | 331 mi | B738 | Dec 10, 2025 |
| IXB → DEL |
Indira Gandhi Int'l
New Delhi
|
75 | 700 mi | B38M | Dec 9, 2025 |
| SXR → DEL |
Indira Gandhi Int'l
New Delhi
|
75 | 399 mi | A320 | Dec 9, 2025 |
| CCJ → DXB |
Dubai Int'l
Dubai
|
71 | 1664 mi | B738 | Dec 11, 2025 |
| CNN → AUH |
Abu Dhabi Int'l
Abu Dhabi
|
65 | 1620 mi | B738 | Dec 9, 2025 |
| CNN → SHJ |
Sharjah Int'l
Sharjah
|
61 | 1604 mi | B738 | Dec 9, 2025 |
| CCJ → BLR |
Bengaluru Int'l
Bangalore
|
60 | 186 mi | B38M | Dec 11, 2025 |
| GAU → DEL |
Indira Gandhi Int'l
New Delhi
|
59 | 905 mi | B38M | Dec 3, 2025 |
| STV → DEL |
Indira Gandhi Int'l
New Delhi
|
56 | 583 mi | A20N | Dec 10, 2025 |
| BBI → DEL |
Indira Gandhi Int'l
New Delhi
|
55 | 795 mi | A320 | Dec 8, 2025 |
| IXE → BOM |
Chatrapati Shivaji Int'l
Mumbai
|
54 | 445 mi | B38M | Dec 10, 2025 |
| IXB → CCU |
Netaji Subhash Chandra Bose Int'l
Kolkata (Calcutta)
|
54 | 279 mi | B38M | Dec 5, 2025 |
| IXE → DXB |
Dubai Int'l
Dubai
|
54 | 1530 mi | B38M | Dec 10, 2025 |
| GOX → BOM |
Chatrapati Shivaji Int'l
Mumbai
|
53 | 241 mi | B38M | Dec 10, 2025 |
| IXZ → CCU |
Netaji Subhash Chandra Bose Int'l
Kolkata (Calcutta)
|
52 | 812 mi | A20N | Dec 9, 2025 |
| IXE → BLR |
Bengaluru Int'l
Bangalore
|
50 | 190 mi | B38M | Dec 10, 2025 |
| VNS → DEL |
Indira Gandhi Int'l
New Delhi
|
46 | 415 mi | B38M | Dec 9, 2025 |
| GOX → BLR |
Bengaluru Int'l
Bangalore
|
46 | 311 mi | B38M | Dec 10, 2025 |
| AUH → BOM |
Chatrapati Shivaji Int'l
Mumbai
|
45 | 1226 mi | B38M | Dec 10, 2025 |
| TRV → AUH |
Abu Dhabi Int'l
Abu Dhabi
|
44 | 1838 mi | B738 | Dec 10, 2025 |
| CNN → DXB |
Dubai Int'l
Dubai
|
44 | 1609 mi | B738 | Dec 9, 2025 |
| RKT → CCJ |
Calicut Int'l (Karipur)
Kozhikode (Calicut)
|
44 | 1648 mi | B738 | Dec 10, 2025 |
| TRZ → SIN |
Singapore Changi
Singapore
|
43 | 1854 mi | B738 | Dec 8, 2025 |
| CCJ → DOH |
Hamad Int'l
Doha
|
43 | 1869 mi | B738 | Dec 11, 2025 |
| IDR → DEL |
Indira Gandhi Int'l
New Delhi
|
42 | 412 mi | B38M | Dec 6, 2025 |
Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.