Kunming Changshui International Airport (KMG)

Common Complaints

• Rude and Disorganized Staff: A frequent complaint concerns the rudeness, condescension, and disorganization of airport, security, and immigration staff.
• Inefficient Security and Immigration for Transfers: Many international transit passengers lament the lack of a dedicated transit service, often requiring them to collect luggage, clear immigration, and re-enter security even for short layovers, leading to long processing times. Security wait times can also be long, with instances of poor crowd control.
• Inconsistent Cleanliness in Some Areas: While generally clean, some reviews mention older sections or floors being dirty due to passenger behavior, and issues with staff keeping toilets locked.
• Disappointing Lounge Experiences: Some travelers with lounge access found the offerings, particularly food, to be limited and disappointing compared to other international airports.
• Poor Signage for International Security: Some passengers struggled to find international security checkpoints, indicating confusing or inadequate signage in specific areas.

Overall, Kunming Changshui International Airport is a modern and generally well-equipped facility that serves as an important hub. While praised for its aesthetics and connectivity, travelers frequently advise preparing for potentially frustrating interactions with staff and inefficient transfer processes, which can detract from an otherwise positive experience.