Tshepong Hospital

Common Complaints

• Staff Rudeness and Poor Service: Numerous reports describe rude staff, particularly security guards at the gate and some nurses. Instances of poor service have been noted in the Emergency Room and pharmacy.
• Cleanliness and Maintenance Issues: While some areas may be clean, living quarters for medical staff have been described as "a bit old and worn out" and "dirty". The hospital has also faced significant flooding due to poor drainage and maintenance, leading to temporary closures of critical departments.
• Administrative and Supply Chain Problems: Shortages of orthopaedic implants due to unpaid invoices have led to significant delays in patient surgeries and prolonged suffering. Additionally, misplaced patient files and a lack of follow-up on test results have created continuity of care issues.
• Security in Accommodation: While the doctor's quarters are access-controlled, security has been compromised by widely known entry pins, leading to reported incidents of theft and loss of belongings.
• High Patient Load and Staffing Challenges: The hospital complex experiences a high influx of patients, including referrals from other provinces and foreign nationals, which, coupled with a shortage of specialized nurses, strains service delivery.
• Limited Reliable Transportation: For those without personal vehicles, public transport and ride-sharing services are not always reliable, making hospital access and commuting challenging for staff and visitors.

In summary, Tshepong Hospital plays a vital role in healthcare provision for the region, offering a broad spectrum of services and demonstrating commitment to advanced medical procedures. However, the patient and visitor experience is significantly hampered by inconsistent staff professionalism, ongoing maintenance and cleanliness issues, and critical administrative and supply chain inefficiencies that require urgent attention to ensure consistent, high-quality care for all.