Wellington Airport

Common Complaints

• Inadequate International Departure Facilities: A major source of dissatisfaction is the international departures area post-security, with frequent complaints about limited seating, scarce food and drink options, and insufficient toilet facilities leading to long queues.
• Long Security and Customs Wait Times: Travelers frequently report "totally inadequate capacity" at security screening, resulting in considerable delays. Customs and immigration can also be slow, with some experiences exceeding two hours.
• Unprofessional or Unfriendly Staff: Several reviews mention negative encounters with security personnel and unhelpful airline staff.
• Limited Late-Night Amenities: Some food outlets and facilities close early, leaving passengers with few options, especially during flight delays or for very early departures.
• Organizational Issues and Delays: Passengers have reported disorganization, particularly with baggage check-in and customs, impacting overall travel flow and causing significant hold-ups.

Overall, Wellington Airport is appreciated for its distinctive character and efficiency for domestic travel, but international passengers often face considerable challenges due to cramped facilities, long wait times, and a perceived lack of adequate services and staff professionalism in key areas.