Perth International Airport (PER)

Common Complaints

• Ongoing Construction & Congestion: Extensive and seemingly never-ending construction, particularly around Terminal 1 (International) and the Virgin terminal, leads to significant traffic gridlock, confusion, poor signage, and an overall chaotic experience.
• Substandard Facilities & Amenities: Passengers frequently complain about the lack of adequate and high-quality food and beverage options (especially airside post-customs), insufficient and often dirty toilets, and a general lack of ambiance or comfort in terminals. Prices for amenities are often described as exorbitant.
• Rude Security & Immigration Staff: Numerous recent reviews detail negative interactions with security and immigration staff, citing rudeness, aggressive behavior, inconsistent instructions, and a perception of staff being "on a power trip."
• Inefficient Security & Customs Processing: Despite an official 4-Star rating that mentions efficient security/immigration, many travelers report long lines and delays at security and border control, advising an extra hour allowance for these processes. Current estimated wait times are around 29 minutes for security and 8 minutes for immigration, but actual experiences vary widely.
• Poor Terminal Connectivity & Ground Transport: The airport suffers from poor connectivity between terminals, which reduces transfer convenience. Public transport options are limited, and drop-off/pick-up points often lack protection from the elements.

Overall, while Perth Airport offers some positive aspects like parking convenience, the overwhelming sentiment in recent reviews points to significant operational challenges and infrastructure shortcomings, particularly due to ongoing construction and inconsistent staff professionalism, which negatively impact the traveler experience.