New Haven Airport

Common Complaints

• Overcrowding and Inadequate Terminal Facilities: A significant and growing complaint is that the airport is too small for the increasing number of passengers, leading to overcrowding, limited seating, and difficulty moving around. The current check-in often happens in a trailer, and there are reports of only one operational bathroom. A new 84,000-square-foot terminal is under construction, with a planned opening in 2027.
• Traffic Congestion and Poor Parking/Signage: Travelers and neighbors alike report severe traffic congestion on surrounding streets, especially during peak hours and holidays, with poor organization and signage for pickups, drop-offs, and rental car returns. Parking at the airport is limited (approximately 900 spaces) and can be expensive, with off-site options like Union Station with shuttle services adding complexity.
• Longer Security Wait Times During Peak Periods: While generally quick, during peak times or when multiple flights depart simultaneously, security lines can become very long, with some travelers reporting missing flights due to extended wait times.
• Lack of Amenities: There are limited shops and refreshment options available, and some experiences note no refreshments available even during delays.
• Noise Concerns from Neighbors: The rapid expansion of flights has led to renewed concerns from nearby residents about increased aircraft noise and its impact on their quality of life. The airport has implemented a noise tracking system to address these concerns.

Overall, Tweed New Haven Airport is experiencing considerable growth, aiming to provide convenient air travel for Southern Connecticut. However, its current infrastructure is struggling to keep pace with the increased passenger volume, leading to a noticeable decline in traveler satisfaction related to congestion, facilities, and parking. The planned new terminal and runway extension are highly anticipated to alleviate these issues.