Kingston Airport

Common Complaints

• Lack of Effective Air Conditioning: A recurring and significant complaint, especially in recent years (2023, 2024), is the lack of adequate air conditioning, with some areas described as "like a sauna" making the experience unbearable.
• Limited Seating and Amenities: Passengers often report a shortage of comfortable seating options, particularly in arrival sections and some gate areas, and a lack of readily available Wi-Fi and food services in certain parts of the terminal.
• Inconsistent Staff Professionalism: While some staff are described as friendly and helpful, other reviews note unprofessional, unhelpful, or even rude staff attitudes, particularly concerning lost property or general assistance.
• Long Immigration and Food Service Wait Times: Although security has improved, immigration queues can still be lengthy during peak times, and waiting in lines for food establishments like Burger King can take a significant amount of time.
• Unpredictable Baggage Delivery: Some older reviews mentioned unpredictable baggage delivery, with cases sometimes piled up rather than neatly arranged. (Less recent but worth noting as a historical issue.)

Overall, Norman Manley International Airport is actively working on modernizing its infrastructure, which has led to noticeable improvements in cleanliness and the security process. However, traveler satisfaction is significantly impacted by the persistent issues of inadequate air conditioning and limited seating. Utilizing private transfer services and considering a Club Kingston pass can significantly enhance the arrival and departure experience at KIN.