Cairns Base Hospital Heliport.

Common Complaints

• Patient Travel Coordination Issues: One significant complaint highlighted issues with the Patient Travel department, leading to delays and stress for patients trying to arrange their return travel after discharge. This included difficulties reaching the department, short notice for flights, and in some cases, patients having to pay for their own flights and accommodation with delayed reimbursement.
• Parking Challenges: While the hospital offers a multi-story car park and designated pick-up/drop-off areas, historical discussions indicate ongoing concerns regarding public access and parking availability around the hospital, partly due to the helipad's location and safety exclusion zones.

Regarding terminal facilities, amenities, security wait times, customs/immigration, and transportation connections directly related to the heliport, there is no public information available as the Cairns Base Hospital Heliport does not operate as a commercial passenger terminal. Its function is strictly for medical and emergency aviation. Visitors to the Cairns Hospital have access to public transport (bus stop, taxi rank) and a multi-story car park. Recent works have focused on improving safety around the Esplanade Helipad by installing temporary fencing and removing trees to reduce risk during helicopter operations.