Gold Coast Airport (OOL)

Common Complaints

• Overcrowding and Insufficient Seating: A pervasive issue is the severe lack of seating, particularly in departure lounges, often forcing travelers to sit or lie on the floor. The airport frequently feels overcrowded and noisy.
• Long Queues: Passengers routinely face lengthy queues at security screening, customs/immigration, and even for basic amenities like toilets and food outlets. Wait times for security can be 20 minutes or more.
• Limited and Poor Facilities: The international lounge is frequently criticized for lacking air conditioning and general lounge facilities. Food options are described as limited and "pretty poor."
• "Hidden" Free Water & Expensive Services: Travelers report that free water fountains are often hard to find or poorly signposted, potentially perceived as a tactic to encourage spending. ATMs are also noted as having unfavorable exchange rates.
• Parking and Baggage Issues: Parking spaces in the terminal car park can be extremely tight. The international arrivals baggage carousel has been reported to have a design flaw causing bags to fall off.

Overall, Gold Coast Airport appears to struggle with its capacity to handle passenger volumes, particularly for international and peak domestic travel. While its clean facilities and convenient location are appreciated, the significant issues with overcrowding, limited amenities, and long queues often lead to a frustrating experience for many travelers. For a smoother journey, it is advisable to allow ample time, especially during busy periods, and be prepared for potentially basic facilities.