Presidente Nicolau Lobato International Airport (DIL)

Common Complaints

• Limited Facilities and Amenities: Travelers frequently mention the lack of diverse amenities, including few sit-down restaurants (mostly gift shops and a small coffee shop), and no free public Wi-Fi. The terminal is often described as a single large room with no screens for flight information.
• Lack of Air Conditioning: Some areas, particularly during departure, are reported to be not well air-conditioned.
• Double Security Checks: Departure procedures may involve going through security twice.
• Cash-Only for Visa: The requirement to pay the visa-on-arrival fee in USD cash only can be inconvenient for some travelers.
• Limited Signage: Travelers have noted that there isn't much signage, especially for check-in.
• Challenging Transportation Connections: Arranging transportation in advance is recommended due to limited taxi availability and inadequate public transport infrastructure, making private transfers a suggested option. However, a paid Automated Parking System (APS) was implemented in December 2023, with charges for vehicles.

Overall, Presidente Nicolau Lobato International Airport serves as a functional, albeit basic, gateway to Timor-Leste. While it may lack the extensive amenities of larger airports, its efficiency, ongoing improvements, and friendly staff contribute to a generally acceptable, if not always comfortable, traveler experience.