Kuala Lumpur International Airport (KUL)
Sepang, MY 🇲🇾 Large International Airport Scheduled Service
ICAO
WMKK
IATA
KUL
Elevation
69 ft
Region
MY-10
Local Time
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GPS Code: WMKK
Local Code: Not available
Location: 2.74558° N, 101.709999° E
Continent: Asia
Type: Large International Airport
Keywords: KLIA
What Travelers Say
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Online Reviews Summary
Traveler sentiment for Kuala Lumpur International Airport (KUL) is mixed, with an overall rating of 7.9/10 on Flight-report, indicating generally good service. However, recent reviews highlight significant frustrations, primarily concerning long wait times and inconsistent facility maintenance. While some praise its architectural design and specific amenities, common complaints point to a decline in key operational aspects, affecting overall satisfaction.
What Travelers Love
- Architecturally Impressive Terminal 1: The original terminal is noted for its appealing design and brightness.
- Positive Rest and Leisure Facilities: For those transferring, especially in the original terminal, there are positive rest areas. Some travelers have found comfortable rest areas with soft, clean carpet and free showers when knowing where to look (e.g., on the ground floor after document check, following signs to gates P&Q).
- Efficient KLIA Express Train: The KLIA Express Train offers a fast (28 minutes), comfortable, and spacious connection to KL Sentral, with dedicated luggage racks. It also provides an early check-in facility at KL Sentral for Malaysia Airlines and Batik Air passengers.
- Cleanliness in Domestic Terminal 1 (Airside): Some recent reviews commend the domestic section of KLIA Terminal 1 for maintaining cleanliness, including spotless toilets and efficient domestic custom checks.
- Excellent Malaysia Airlines Golden Lounge: The newly remodeled Malaysia Airlines Golden Lounge in the Satellite Terminal receives high praise for its spaciousness, numerous food stations, and comfortable seating with ample power ports.
- Premium Tarmac Transfers: Malaysia Airlines offers chauffeured Mercedes-Benz tarmac transfers between terminals for premium passengers, a pleasant surprise for some.
Common Complaints
- Excessively Long Immigration and Security Wait Times: This is a predominant and frequent complaint, with travelers reporting wait times of 1.5 to 4 hours for immigration and customs clearance. Real-time data from late November 2025 indicated security wait times of 40-45 minutes and immigration wait times of 46-53 minutes. Immigration staff are sometimes perceived as "disinterested" with insufficient manpower.
- Poor Terminal Cleanliness and Maintenance: Both terminals reportedly suffer from a poor standard of maintenance. Washrooms are frequently described as "very dirty" or "filthy and gross" in multiple reviews.
- Confusing Signage and Poor Wayfinding: Many travelers struggle with poorly signposted routes, especially for connecting flights, baggage claim, and transport areas, leading to unnecessary stress and difficulty navigating the airport.
- Lack of Comfortable Seating and Amenities in General Areas: There are widespread complaints about a scarcity of comfortable seating without armrests, forcing some to sleep on the floor. Additionally, there is often a lack of free water after security, with kiosks frequently out of order, compelling passengers to purchase expensive bottled water.
- Issues with Inter-Terminal Transfers: The Aerotrain has been out of commission for heavy maintenance, replaced by buses that can be "jam packed" and inefficient, particularly for long transits.
- High On-Site Parking Costs: Parking directly at the airport is considered expensive, costing around 40-50 ringgit per day, though cheaper off-site options exist.
Overall, Kuala Lumpur International Airport presents a stark contrast between its potentially impressive infrastructure and its operational shortcomings. While premium services and domestic travel experiences can be positive, international travelers often face significant challenges with efficiency, cleanliness, and passenger support, particularly at immigration and customs. Improvements in these core areas would greatly enhance the traveler experience.
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Airport Routes
Kuala Lumpur International Airport (KUL) offers 310 flight routes operated by 10 airlines. Major carriers include AirAsia, Malaysia Airlines, Malindo Air and others. Popular destinations from Sepang include Jakarta-Soekarno-Hatta Int'l, Singapore Changi, Shanghai Pudong Int'l, Hong Kong Int'l and Taiwan Taoyuan Int'l.
Route Network Map
Top Routes (by observations)
- Jakarta-Soekarno-Hatta Int'l (CGK) 8
- Singapore Changi (SIN) 6
- Shanghai Pudong Int'l (PVG) 6
- Hong Kong Int'l (HKG) 5
- Taiwan Taoyuan Int'l (TPE) 5
- Ngurah Rai/Bali Intl (DPS) 5
- Shenzhen Bao'an Int'l (SZX) 5
- Shahjalal International Airport (DAC) 5
- Indira Gandhi Int'l (DEL) 4
- Incheon Int'l (ICN) 4
- Manila Int'l (MNL) 4
- Noi Bai Int'l (HAN) 4
Newly Discovered
- Senai Int'l (Sultan Ismail Int'l) (JHB) new
- Miri (MYY) new
- Kota Kinabalu Int'l (BKI) new
- Tawau (TWU) new
- Sultan Ismail Petra (KBR) new
- Kuching Int'l (KCH) new
- Penang Int'l (PEN) new
- Guangzhou Baiyun Int'l (CAN) new
- Yogyakarta International Airport (YIA) new
- Singapore Changi (SIN) new
- Sultan Syarif Qasim II Int'l (Simpang Tiga) (PKU) new
- Tan Son Nhat Int'l (SGN) new
Popular Flight Routes
| Destination | IATA | City | Aircraft Type | Airline | Details | Route Map |
|---|---|---|---|---|---|---|
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Top Airlines
Operating at Kuala Lumpur International AirportAirlines by Flight Activity
Based on observed flight operations and route network| Airline | Routes | Flights | Destinations | Last Activity |
|---|---|---|---|---|
AirAsia
AXM
/ AK
|
66 | 1561 | 66 | Feb 5, 2026 |
Malaysia Airlines
MAS
/ MH
|
63 | 931 | 63 | Feb 5, 2026 |
Malindo Air
MXD
/ OD
|
51 | 680 | 51 | Feb 5, 2026 |
|
AirAsia X
XAX
/ D7
|
20 | 155 | 20 | Feb 4, 2026 |
China Eastern
CES
/ MU
|
7 | 115 | 7 | Feb 4, 2026 |
China Southern Airlines
CSN
/ CZ
|
4 | 104 | 4 | Feb 5, 2026 |
|
Indonesia AirAsia
AWQ
/ QZ
|
5 | 101 | 5 | Feb 4, 2026 |
Turkish Airlines
THY
/ TK
|
2 | 87 | 2 | Feb 2, 2026 |
XiamenAir
CXA
/ MF
|
5 | 84 | 5 | Feb 5, 2026 |
|
Firefly
FFM
/ FY
|
9 | 83 | 9 | Feb 2, 2026 |
For Pilots
| Designation | Length | Width | Surface | Status |
|---|---|---|---|---|
14L/32R |
13530 ft | 197 ft | ASP | Active Lighted |
14R/32L |
13288 ft | 197 ft | ASP | Active Lighted |
15/33 |
12993 ft | 197 ft | paved | Active Lighted |
| Type | Description | Frequency |
|---|---|---|
| A/D | LUMPUR APP | 119.45 MHz |
| ATIS | LUMPUR ATIS FOR DEPARTURE | 126.45 MHz |
| ATIS | LUMPUR ATIS FOR ARRIVALS | 128.05 MHz |
| CLD | LUMPUR CLNC DEL | 126.0 MHz |
| DEPT | LUMPUR DEPARTURE | 135.25 MHz |
| GND | LUMPUR GND | 121.65 MHz |
| GND | LUMPUR GND | 122.275 MHz |
| TWR | LUMPUR TWR 14R/32L | 118.5 MHz |
| TWR | LUMPUR TWR 14L/32R | 118.8 MHz |
| TWR | LUMPUR TWR RWY 15/33 | 119.8 MHz |
Ground Transportation
Taxis
Travelers can use coupon-based Airport Limo services for fixed-price fares by purchasing a coupon at the official counters in the arrival hall. Alternatively, metered taxis are available at designated taxi stands. Ride-hailing services like Grab are also a popular and widely used option, with designated pick-up points at both terminals (KLIA & klia2).
Rental Cars
Several international and local car rental companies operate at the airport, including Hertz, Avis, Europcar, and Hawk Rent A Car. Their counters are conveniently located in the arrival hall of both KLIA (Terminal 1) and klia2 (Terminal 2). It is advisable to book in advance, especially during peak travel seasons. An International Driving Permit may be required.
Public Transportation
The airport is well-connected by public transit. The KLIA Ekspres train is the fastest option, offering a non-stop 28-minute journey to KL Sentral, the city's main transportation hub. The KLIA Transit train follows a similar route but makes several stops. For a more budget-friendly choice, airport buses are available from the ground floor of both terminals, providing services to KL Sentral and other destinations, though the journey time is longer and subject to traffic.
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