Kuala Lumpur International Airport (KUL)

Sepang, MY 🇲🇾 Large International Airport Scheduled Service

ICAO

WMKK

IATA

KUL

Elevation

69 ft

Region

MY-10

Local Time

Airport Information

GPS Code: WMKK

Local Code: Not available

Location: 2.74558° N, 101.709999° E

Continent: AS

Type: Large International Airport

Keywords: KLIA

Arrivals

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Departures

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External Links

Wikipedia Live Flights

Nearby Points of Interest

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What Travelers Say

AI-Generated Summary Based on web research

Traveler sentiment for Kuala Lumpur International Airport (KUL) is mixed, with an overall rating of 7.9/10 on Flight-report, indicating generally good service. However, recent reviews highlight significant frustrations, primarily concerning long wait times and inconsistent facility maintenance. While some praise its architectural design and specific amenities, common complaints point to a decline in key operational aspects, affecting overall satisfaction.

What Travelers Love

Architecturally Impressive Terminal 1: The original terminal is noted for its appealing design and brightness.
Positive Rest and Leisure Facilities: For those transferring, especially in the original terminal, there are positive rest areas. Some travelers have found comfortable rest areas with soft, clean carpet and free showers when knowing where to look (e.g., on the ground floor after document check, following signs to gates P&Q).
Efficient KLIA Express Train: The KLIA Express Train offers a fast (28 minutes), comfortable, and spacious connection to KL Sentral, with dedicated luggage racks. It also provides an early check-in facility at KL Sentral for Malaysia Airlines and Batik Air passengers.
Cleanliness in Domestic Terminal 1 (Airside): Some recent reviews commend the domestic section of KLIA Terminal 1 for maintaining cleanliness, including spotless toilets and efficient domestic custom checks.
Excellent Malaysia Airlines Golden Lounge: The newly remodeled Malaysia Airlines Golden Lounge in the Satellite Terminal receives high praise for its spaciousness, numerous food stations, and comfortable seating with ample power ports.
Premium Tarmac Transfers: Malaysia Airlines offers chauffeured Mercedes-Benz tarmac transfers between terminals for premium passengers, a pleasant surprise for some.

Common Complaints

Excessively Long Immigration and Security Wait Times: This is a predominant and frequent complaint, with travelers reporting wait times of 1.5 to 4 hours for immigration and customs clearance. Real-time data from late November 2025 indicated security wait times of 40-45 minutes and immigration wait times of 46-53 minutes. Immigration staff are sometimes perceived as "disinterested" with insufficient manpower.
Poor Terminal Cleanliness and Maintenance: Both terminals reportedly suffer from a poor standard of maintenance. Washrooms are frequently described as "very dirty" or "filthy and gross" in multiple reviews.
Confusing Signage and Poor Wayfinding: Many travelers struggle with poorly signposted routes, especially for connecting flights, baggage claim, and transport areas, leading to unnecessary stress and difficulty navigating the airport.
Lack of Comfortable Seating and Amenities in General Areas: There are widespread complaints about a scarcity of comfortable seating without armrests, forcing some to sleep on the floor. Additionally, there is often a lack of free water after security, with kiosks frequently out of order, compelling passengers to purchase expensive bottled water.
Issues with Inter-Terminal Transfers: The Aerotrain has been out of commission for heavy maintenance, replaced by buses that can be "jam packed" and inefficient, particularly for long transits.
High On-Site Parking Costs: Parking directly at the airport is considered expensive, costing around 40-50 ringgit per day, though cheaper off-site options exist.

Overall, Kuala Lumpur International Airport presents a stark contrast between its potentially impressive infrastructure and its operational shortcomings. While premium services and domestic travel experiences can be positive, international travelers often face significant challenges with efficiency, cleanliness, and passenger support, particularly at immigration and customs. Improvements in these core areas would greatly enhance the traveler experience.

Generated False weeks ago

This summary is automatically generated by AI based on web research of traveler reviews and experiences. AI-generated content may not always be 100% accurate.

Current Weather Conditions

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Airport Routes

Top Routes (by observations)

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Popular Flight Routes

Building Route Index: We are building our route index for commercial airports. Currently 294 routes are indexed for Kuala Lumpur International Airport. For real-time updates, admin access is required.

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Top Airlines

Operating at Kuala Lumpur International Airport

Airlines by Flight Activity

Based on observed flight operations and route network

Airline	Routes	Flights	Destinations	Last Activity
AirAsia `AXM` / `AK`	65	1303	65	Dec 11, 2025
Malaysia Airlines `MAS` / `MH`	61	723	61	Dec 11, 2025
Malindo Air `MXD` / `OD`	49	554	49	Dec 11, 2025
AirAsia X `XAX` / `D7`	20	125	20	Dec 9, 2025
China Eastern `CES` / `MU`	6	98	6	Dec 3, 2025
China Southern Airlines `CSN` / `CZ`	4	85	4	Dec 9, 2025
Indonesia AirAsia `AWQ` / `QZ`	5	79	5	Dec 10, 2025
XiamenAir `CXA` / `MF`	5	72	5	Dec 11, 2025
Firefly `FFM` / `FY`	8	64	8	Dec 11, 2025
IndiGO `IGO` / `6E`	2	58	2	Nov 15, 2025

Showing top 10 airlines by flight activity. Data includes observed departures and route networks from this airport.

For Pilots

Designation	Length	Width	Surface	Status
`14L/32R`	13530 ft	197 ft	ASP	Active Lighted
`14R/32L`	13288 ft	197 ft	ASP	Active Lighted
`15/33`	12993 ft	197 ft	paved	Active Lighted

Type	Description	Frequency
A/D	LUMPUR APP	`119.45 MHz`
ATIS	LUMPUR ATIS FOR DEPARTURE	`126.45 MHz`
ATIS	LUMPUR ATIS FOR ARRIVALS	`128.05 MHz`
CLD	LUMPUR CLNC DEL	`126.0 MHz`
DEPT	LUMPUR DEPARTURE	`135.25 MHz`
GND	LUMPUR GND	`121.65 MHz`
GND	LUMPUR GND	`122.275 MHz`
TWR	LUMPUR TWR 14R/32L	`118.5 MHz`
TWR	LUMPUR TWR 14L/32R	`118.8 MHz`
TWR	LUMPUR TWR RWY 15/33	`119.8 MHz`

Ident	Name	Type	Frequency
`VKL`	Kuala Lumpur	VOR-DME	`116100 kHz`

Ground Transportation

Last updated: Nov 21, 2025

Taxis

Travelers can use coupon-based Airport Limo services for fixed-price fares by purchasing a coupon at the official counters in the arrival hall. Alternatively, metered taxis are available at designated taxi stands. Ride-hailing services like Grab are also a popular and widely used option, with designated pick-up points at both terminals (KLIA & klia2).

Rental Cars

Several international and local car rental companies operate at the airport, including Hertz, Avis, Europcar, and Hawk Rent A Car. Their counters are conveniently located in the arrival hall of both KLIA (Terminal 1) and klia2 (Terminal 2). It is advisable to book in advance, especially during peak travel seasons. An International Driving Permit may be required.

Public Transportation

The airport is well-connected by public transit. The KLIA Ekspres train is the fastest option, offering a non-stop 28-minute journey to KL Sentral, the city's main transportation hub. The KLIA Transit train follows a similar route but makes several stops. For a more budget-friendly choice, airport buses are available from the ground floor of both terminals, providing services to KL Sentral and other destinations, though the journey time is longer and subject to traffic.

Distances are approximate and calculated as straight-line distances.