Sultan Thaha Airport (DJB)

Common Complaints

• Limited Food and Retail Options: A significant complaint is the lack of diverse food options, with only one minimarket (Alfamart) available in the waiting area.
• Poor Waiting Room Aesthetics: The synthetic grass in the waiting room is often criticized for having bald spots, detracting from the overall appearance.
• Dirty Bathrooms and Slow WiFi: Some reviews mention dirty bathrooms and consistently slow or unreliable Wi-Fi as major inconveniences.
• Non-Functional Amenities: Travelers have reported that charging stations are sometimes "for show" and that air conditioning may not always be fully operational, leading to less fresh air circulation.
• Parking and Security Management Issues: Problems with the parking gate and VIPs parking in pickup zones, causing traffic, have been noted. There has also been a complaint regarding the apparent absence of aviation security, suggesting poor management in some instances.

In summary, Sultan Thaha Airport offers a generally pleasant and aesthetically pleasing experience due to its cleanliness and cultural design, coupled with efficient security and immigration processes. However, improvements in food variety, Wi-Fi reliability, and the maintenance of specific facilities would significantly enhance overall traveler satisfaction.