Iskandar Airport (PKN)

Common Complaints

• Limited Terminal Facilities and Amenities: Travelers give low ratings for overall terminal facilities (42%), food and retail services (42%), and lounge availability (33%).
• Poor Wi-Fi Connectivity: The airport's Wi-Fi service receives a low satisfaction rating of 31%.
• Challenging Transportation Connections: Getting to the airport is rated 53% by users, and there's a notable absence of dedicated airport shuttle or private transfer companies listed. Travelers often rely on tour operators for pickups.
• Booking Difficulties for Flights: Booking flights, particularly through specific airline websites, can be cumbersome.
• Not an International Airport of Entry: Despite its name, Iskandar Airport is primarily a domestic hub, with international flights being rare and the airport not serving as a formal "Airport of Entry" for customs, immigration, and agriculture processing.
• Security and Immigration Wait Times: While immigration wait times are estimated at 8 minutes, security screening averages 26-28 minutes, which can be a concern during peak hours (5-8 AM and 4-7 PM, and busiest months of July, August, and December).

Overall, Iskandar Airport is functional for its primary role as a domestic access point to the region's natural attractions. However, a significant upgrade in amenities, more robust transportation options, and improved digital services would greatly enhance the traveler experience.