Saw Airport

Common Complaints

• Overcrowding and Lack of Seating: The airport is frequently described as overcrowded and busy, making it hard to find seats, especially those without armrests for resting.
• Exorbitant Prices: Many travelers complain about ridiculously overpriced food, water, and other amenities, with a standard coffee costing up to 18 Euros and water bottles being very expensive.
• Poor Wi-Fi Connectivity: The free Wi-Fi service is often problematic or difficult to access, requiring an authorization process that can be inconvenient.
• Long Security and Immigration Wait Times: Passengers frequently report long waits at security checkpoints and passport control, with some missing flights due to delays. Fast Track services are available but come at an additional cost.
• Lounge Overcrowding: Lounges, such as the Plaza Premium lounge, can be very crowded and overrun, with food quickly disappearing and insufficient seating.
• Rude Staff and Language Barrier: Some reviews mention rude and unpleasant staff, with difficulties in getting assistance in English.
• Limited Power Outlets: Power outlets are scarce and quickly claimed by other travelers.

While Sabiha Gökçen Airport has made efforts to improve passenger experience through initiatives like the Xovis passenger flow management system, it continues to face significant challenges related to passenger comfort and pricing. Travelers should prepare for potential crowds and consider purchasing a Fast Track service for security and immigration if time is critical.