Tan Son Nhat International Airport (SGN)

Common Complaints

• Long Queues and Wait Times: The most frequent complaint revolves around long queues at immigration, customs, and security, often extending beyond an hour, especially for international flights and during peak times (early morning, evening, holidays).
• Overcrowding and Limited Seating: The airport can become very crowded, making it difficult to find available seating in waiting areas.
• Inefficient Security and Immigration: Some travelers describe security and immigration as inefficiently operated, with staff sometimes perceived as unprofessional or rude.
• Overpriced Food and Shops: Food and drinks in the transit areas are often criticized for being overpriced, with limited choices. Some reviews also mention high prices for souvenirs and luxury goods.
• Lack of Working Water Dispensers: Several recent reviews highlight that many water dispensers are marked "under maintenance," forcing passengers to buy expensive bottled water.
• Reliability Issues with Private Transfers: While private transfer services are available, some travelers have reported issues like "no-shows" or long waits for their pre-booked transport.

Overall, Tan Son Nhat International Airport can offer a smooth experience if travelers plan to arrive well in advance, especially for international flights (recommended 3+ hours). Utilizing services like Fast Track might be beneficial to mitigate long wait times at immigration and security. While the airport has its strengths, travelers should be prepared for potential crowds and queues, and consider bringing their own water bottles.