INS Garuda / Willingdon Island Naval Air Station

Common Complaints

• Terminal Cleanliness (Washrooms): Some travelers have reported that men's washrooms, particularly near gates 1-2, are not cleaned properly, with staff not regularly monitoring or supervising cleanliness.
• Staff Conduct (Immigration/Customs): Several reviews highlight rude and obnoxious behavior from customs and immigration staff, with some feeling treated like criminals. There are also reports of varying attitudes based on passport nationality at immigration.
• Security Experience: Issues include needing a passport to enter the airport in addition to a boarding pass, lack of clear signage for bag drop, and inefficient security checks where staff may walk off the job.
• Seating Capacity: Seating at some gates (e.g., gate 3) has been noted as insufficient.
• Waiting Outside Terminal: Some passengers have been asked to wait outside the airport for extended periods, even when arriving early due to unforeseen circumstances, with rules changing at the convenience of airport staff.

In summary, Cochin International Airport (COK) offers a modern and increasingly amenity-rich travel experience, particularly with its commitment to sustainability and upcoming facility enhancements. However, traveler satisfaction is significantly impacted by inconsistencies in cleanliness, particularly in washrooms, and recurring issues with the behavior of customs, immigration, and security personnel, which can lead to negative experiences for passengers.